On-Site Service Desk Officer

Summary

£33,000* - £44,000* per annum | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative and ready to make a tangible impact on where we work.

Just like you.

As a Lidl On-Site Service Desk Officer, you'll be the first line support for our Tech Hub in our Head Office, Lidl House in Tolworth. From providing assistance any IT query to help with AV set up in meeting rooms, you'll be overall responsible for the effective run of the Tech Hub.

You'll be somebody who enjoys people interaction and is passionate about customer service.

In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We're proud to be a diverse, secure and fast-growing business, so we'll make sure you have access to the right training and real opportunities to build your career as well.

What you'll need

• Previous Service Desk experience in 1st and 2nd line within an ITIL environment is essential
• A positive, proactive manner with excellent customer service skills and experience of following procedures and guidelines
• Excellent verbal and written communication skills, along with good planning and organisational skills
• Self-initiative and the drive to provide great customer service
• An understanding of IT systems (servers, networks and printing devices
• A committed can-do attitude
• Previous experience of providing first-line support
• Able to work to tight deadlines in line with a Service Level Agreement environment
• Strong analytical skills and the ability to work effectively on your own and in a team environment
• Experience of using appropriate IT technology, methods, principles and equipment such as: Win10/11, Laptop / desktop support, Basic Networking knowledge, Active Directory, Incident management systems like Service Now, SCCM/MECM', Office 365
• Experience of using the following IT technology would be desirable: MAC, Cisco Phone Systems or other similar system, MS SharePoint

What you'll do

• Previous Service Desk experience in 1st and 2nd line within an ITIL environment is essential
• A positive, proactive manner with excellent customer service skills and experience of following procedures and guidelines
• Excellent verbal and written communication skills, along with good planning and organisational skills
• Self-initiative and the drive to provide great customer service
• An understanding of IT systems (servers, networks and printing devices
• A committed can-do attitude
• Previous experience of providing first-line support
• Able to work to tight deadlines in line with a Service Level Agreement environment
• Strong analytical skills and the ability to work effectively on your own and in a team environment
• Experience of using appropriate IT technology, methods, principles and equipment such as: Win10/11, Laptop / desktop support, Basic Networking knowledge, Active Directory, Incident management systems like Service Now, SCCM/MECM', Office 365
• Experience of using the following IT technology would be desirable: MAC, Cisco Phone Systems or other similar system, MS SharePoint

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Ongoing training
• Enhanced family leave
• Pension scheme
• Plus, more of the perks you deserve

If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.

*Includes additional 10% non-contractual London Weighting allowance

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.]]>