Site Quality Manager - Leeds

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Title : Customer Satisfaction and Quality Manager
Location: Leeds, UK

Mission and responsibilities:

- Supervise the complete scope of the Quality function as the ultimate person in charge of customer satisfaction.

- Organize/manage the Quality function (includes quality planning, allocation of resources and quality measurements).

- Advise management regarding quality matters.

- Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.

- Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop (quality spiral) in order to result in economic effectiveness.

- Represent the voice of customer and drive the customer centricity within the entity

- Communicate directly to Outside Group customer in business review, quality case investigation

- Manage the Site Engineers team (Failure investigation, Break/Fix)

- Improve overall customer experience from Order to FAT and commissioning

- Run CS&Q related processes (Issue to Prevention)

- Drive Quality Excellence in Supply Chain (from Suppliers to Customers)

- Drive the relevant quality programs and methods (8 D, lean 6 sigma, SPS, etc.) to ensure continuous improvement

- Consolidate all Non-Quality Costs and drive improvement actions

- Advocate to drive and implement the Global directives and policies

- Manage the Quality Management System of the entity

- Be responsible for people management including goal setting, performance management, competency development, recognition, engagement & well being

Education:

>10 years with relevant experience - Manufacturing Quality Improvement work includes:

• Creating and implementing quality management programs focused on continuous improvement of manufacturing-related business systems from the customers' point of view
• Identifying and monitoring customer and employee feedback loops regarding the effectiveness of manufacturing-related business systems and processes
• Encouraging broad-based employee engagement to gather information and implement changes at every level in the organization

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

#CVL

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.