Site Manager - FTC Maternity Cover

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About The Role

Site Manager

Shift Pattern: 5 out of 7 days (including weekends and evenings)
Location: Milton Keynes
Salary: £37,200 per annum
Vacancy Type: Fixed Term Contract - 9 Months, Maternity Cover
Expected Start Date: Early March 2026
Hours Per Week: 40

TCFM are seeking a Site Manager to support our soft services operation at a busy Distribution Centre in Milton Keynes. You will be responsible for the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the customer.

This is a fixed-term contract to cover maternity leave, working 40 hours per week across a flexible shift pattern where weekend and evening working may be required.

Role Responsibilities

• Deliver facilities management services in accordance with the site service charter, SLA and internal FM strategy.
• Manage onsite FM projects as agreed with the Project Team.
• Act as the main point of contact between the customer and service providers day-to-day.
• Monitor and report on service level agreements and performance indicators.
• Ensure supply partners deliver consistent service and excellent customer interactions.
• Track financial performance, ensuring delivery within budget and service requirements.
• Lead on continuous improvement initiatives to enhance service delivery.
• Manage all compliance, audits and statutory obligations to maintain full legal status.
• Build and maintain strong customer relationships, ensuring expectations are met and exceeded.
• Manage colleague relations in line with HR policy, promoting fairness and inclusion.
• Recruit, induct and train colleagues to ensure high standards and competence.
• Ensure adherence to Health & Safety and COSHH policies at all times.
• Respond to urgent issues or incidents swiftly and effectively.
• Provide positive leadership, coaching others to meet objectives and maintain standards.
• Share best practice, encourage collaboration and celebrate success within the team.
• Communicate effectively at all levels, adapting style to suit audience needs.
• Support change initiatives with resilience and a proactive mindset.

About You - Role Requirements

• Proven operational leadership experience within soft services FM or large-space cleaning environments (distribution centres desirable).
• Strong commercial awareness with the ability to analyse data and meet KPIs.
• Skilled in team management, colleague development and performance improvement.
• Confident communicator with the ability to influence and build trusted relationships.
• Proactive approach to problem-solving, prioritisation and service excellence.
• Strong commitment to delivering a safe, clean and compliant environment.

About Us

About Us

TCFM began over 60 years ago when our founder, Trevor Cripps, set out to provide high-quality support services to businesses. That ambition has grown into a national organisation now recognised in the top 2% of UK contract cleaning providers.

Our colleagues are at the heart of what we do, and your contribution will play a vital part in delivering the best possible service to our customers. Whatever your role, you will be valued, respected and supported to succeed.

Why Join TCFM?

• Join a successful and growing FM organisation.
• Develop your leadership capabilities and progress your career.
• Make a real impact in a high-profile customer environment.