Site Manager

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Site Manager

Location: Peterborough

We are looking for an experienced and proactive Site Manager to take ownership of the day-to-day management and operational performance of our client's property portfolio. In this role, you will ensure full compliance with Health & Safety standards, deliver exceptional customer service, oversee budgets, and help drive continuous improvement across the site.

This is an opportunity for a confident and solutions-focused professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and takes pride in maintaining high operational standards.
Key Responsibilities
Customer & Client Management

• Build strong, trust-based relationships with clients and tenants, delivering a best-in-class service experience.
• Attend client meetings and represent the site with professionalism and clarity.
• Prepare, monitor, and control service agreements in line with client budgets.
• Track and analyse KPIs, implementing corrective actions to improve performance across all buildings.
• Act as the primary point of contact for major works and projects on-site.
• Produce high-quality management reports for internal and client use.
• Work with the Building Manager and Procurement teams to ensure all external contracts meet company standards.
• Oversee FM activities on-site, coordinating subcontractors and service partners.
• Ensure work orders are created and approved before work begins.
• Attend regular internal and client meetings (daily/weekly/monthly).
• Manage daily site-based customer relationships, including Senior Technicians and the Area Manager.
• Communicate changes to site scope or service requirements to the Contract Manager.
• Support the preparation of quotes for additional works and process approvals via Web Quote.
• Coordinate approved extra works (up to £30k in value) with subcontractors.
• Identify opportunities for operational efficiencies and feed into continuous-improvement initiatives.
• Maintain high standards of building fabric and upkeep within agreed budgets.
• Provide timely solutions to operational issues and support ad-hoc requests.

QHSE & Compliance

• Lead on all Health & Safety compliance for the site, including oversight of third-party service providers.
• Maintain and audit logbooks in accordance with statutory requirements.
• Keep all mandatory records up to date (e.g., asset register, emergency plans, management information).
• Plan and execute fire and evacuation drills, ensuring readiness and compliance.
• Maintain accurate and current emergency plans and site maps.
• Liaise with local authorities where required.
• Assess and manage on-site risks, including insurance-related issues.
• Work with the on-site planner to support scheduling, work allocation, and corrective actions.
• Oversee work order completion through client systems.
• Manage Avetta compliance for employees and subcontractors.
• Ensure the site team follows all QHSE processes, including PPE usage and inspection.
• Complete required documentation (e.g., OP61, OP63) monthly.
• Conduct dynamic risk assessments for jobs not covered by existing assessments.
• Escalate work requests outside the agreed scope where needed.
• Lead monthly toolbox talks and ensure all sign-offs are uploaded.
• Ensure submission of weekly hazard reports from all team members.
• Complete actions from QHSE and AGM audits within defined timeframes.
• Report all incidents and accidents, producing RCA and "learning from experience" documentation.

People Management

• Lead and support the on-site team, ensuring appropriate coverage at all times.
• Approve holiday requests, manage sickness reporting, and process parental leave requests.
• Obtain client approval for Engineer and Facilities Coordinator overtime and ensure recharge accuracy.
• Authorise timesheets and ensure weekly submissions (by 09:00 Monday), including hazard reports.
• Act as first point of contact for pay queries, encouraging engineers to self-check timesheets before escalating.

Who We're Looking For

• A confident people leader with experience managing multi-disciplinary FM teams.
• Strong understanding of Health & Safety, compliance, and contractor management.
• Excellent client-facing skills with the ability to build strong relationships.
• Highly organised, proactive, and able to prioritise in a busy environment.
• Strong problem-solving abilities with a continuous-improvement mindset.