Site Cleaning Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About The Role

A new and exciting opportunity has arisen for a full-time Site Cleaning Manager to join our established and growing team - a leading Facilities Management company working with a prestigious client.

Location: Lymm, WA13 0SP

Shifts: 35 hours a week, 5 days over 7 on rota

Payrate: £15.00 per hour

Please note: Due to the site location and start times you will need you own transport.

This is a full-time role, working 35 hours per week across a 5 out of 7 working patterns (including evenings, weekends and Public Holidays).

In this role, you'll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we'd love to hear from you.

About You

Key Responsibilities:

• Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service
• Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations
• Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations
• Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency
• Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies
• Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles
• Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace
• Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service
• Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction
• Lead by example, coaching and supporting the team to meet their individual and collective goals
• Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met
• Promote best practices across the team and share knowledge to support continuous improvement

About Us

A little about us:

• A privately owned, professionally run business, operating for over 60 years
• Employing over 2,400 colleagues across over 1800 sites nationwide
• Currently sit within the top 2% of all cleaning and security providers - £76 Million Turnover
• Our services include Cleaning, Security, Specialist, and FM services
• Passionate about delivering a personable and reliable service
• We work within multiple industries, brands you know and love. If you're interested in joining us, then we look forward to hearing from you