Signage and Partnerships Manager

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Job Description

The purpose of this hands-on Heathrow based role is to support a variety of customer and operational projects with the delivery of dressing (design), signage and wayfinding.
This is an ideal role for a professional self-starting team player with the confidence to manage stakeholders on all levels across Heathrow as well as briefing and managing creative agencies and suppliers.
The successful candidate must demonstrate strong multi project and stakeholder management experience, have a good understanding of brand protection, effective governance, an eye for design, exceptional communication, and organisational skills.

This is a 12-month fixed-term contract.

Responsibilities

• Attending and leading the Weekly Signage Collaboration meeting with stakeholders from Services, Operations, Security, Property, Media, Retail, Surface Access, Marketing, Comms, Heathrow Express.
• Managing all BAU signage/ wayfinding governance, requests, and activity.
• Understanding and managing of all Signage & Wayfinding/ brand standards and guidelines.
• Collaborating with Innovation teams across Heathrow and rostered suppliers to identify and assist trials and delivery of new solutions that align to our strategy.
• Maintaining and updating when required the dressing, signage and wayfinding standards.
• Owning Signage & Wayfinding SharePoint.
• Weekly cross terminal site visits to maintain compliance, stakeholder accountability and quality control.
• Liaising with external stakeholders such as our design, print and installation agencies, Border Force and Heathrow on-airport operational teams to assist with the delivery of signage/ wayfinding updates on digital and fixed formats.
• Managing partnership requests from around the business and through 3rd parties.
• Supporting the Marketing team on the partnership strategy and day to day stakeholder management of any new partnerships.

Qualifications

• Ability to attend regular and reactive in terminal meetings as required.
• Proven experience with complex multi stakeholder project management including budgets .
• Outstanding stakeholder management and communication skills.
• Knowledge of good brand and signage governance.
• Understanding of cross channel marketing.
• Excellent verbal, written, spoken English language proficiency.
• Competent with Microsoft programs Teams, Word, Excel, PowerPoint, and Outlook.

Ideally, you'll have.

• Experience in large scale business desirable.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Heathrow is a city within a city. And there's no place like it when it comes to the scale of our ambitions. You'll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.

We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we're also passionate about delivering the best possible passenger experience. You'll help us to get the balance right - not least so we can continue investing in an airport that leads the world.