Shops Multi Venue Manager

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Shops Multi Venue Manager

Department: Bars & Shops

Employment Type: Permanent - Full Time

Location: Skegness

Description

The Satellite Shops Manager is responsible for leading the dayt oday operations of multiple retail outlets across the resort, ensuring exceptional guest experience, strong commercial performance, and the delivery of safe, well presented and engaging retail environments.

This role is looking after The Butlins Store, Mega Treats, Toy Box Show Time Studio and The Hire Shop.

You will:
• Lead a diverse multivenue retail portfolio including toys, sweets, merchandise, photo retail and equipment hire.
• Maximise commercial performance through sales growth, strong visual merchandising, stock integrity and waste reduction.
• Use insight (NPS, sales mix, footfall, stock results, team data) to implement improvements and elevate guest experience.
• Be highly visible across your venues, coaching teams in real time and ensuring high operational and retail standards.

KPIs
• Guest NPS & retail shopping experience
• eNPS & team engagement
• Sales growth & category mix performance
• Stock loss %, waste %, scanning accuracy & stock integrity
• Hire Shop compliance, equipment tracking & damage reduction
• Photo package sales & conversion
• Labour productivity & deployment accuracy
• RPRPRT - Right People, Right Place, Right Time
• Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention)
• Team retention & development progress

General Duties & Key Accountabilities

Guest Experience & Retail Service Leadership
• Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation.
• Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency.
• Use NPS insights and guest comments to improve service flow, queue management and shop layout.
• Lead from the front during peak trading, supporting the team with real time coaching and visibility.
• Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay.

Commercial, Stock & Business Performance
• Full accountability for stock performance across all satellite shops including:

• stock integrity & variances
• waste reduction
• product movement & rotation
• loss prevention routines
• accurate tills & scanning
  • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability.
  • Work with Central Commercial teams to implement promotional activity, price reviews and range changes.
  • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection).
  • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage.
  • Ensure accurate payroll processes and support rota creation as required.

Team Leadership, Culture & Development
• Lead a multivenue team through coaching, communication and daily operational support.
• Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention.
• Support 1:1s, PDPs, performance reviews and succession planning.
• Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience.
• Role model Butlin's Values and Leadership Behaviours across all retail outlets.
• Build a multiskilled workforce able to flex across different shop types and support other retail areas.
• Drive retention by creating a supportive, positive and development focused culture.

Operational Excellence, Safety & Compliance
• Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security.
• Ensure strong cash handling routines including floats, safe checks, variances and escalation.
• Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas.
• Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning).
• Lead opening/closing routines and complete daily checks.
• Escalate risks and implement corrective actions promptly.

Cross Resort Collaboration & Leadership
• Work closely with Commercial & Procurement to deliver range, promotions and price execution.
• Partner with Loss Prevention on stock variance, shrinkage and compliance.
• Collaborate with Entertainment and Guest Operations to support photography needs and resort events.
• Share best practice across resorts to improve consistency and performance.
• Support wider resort operations during peak arrival days and largescale events.

Key Knowledge/Experience & Qualification Requirements
• Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail).
• Strong understanding of stock controls, loss prevention, waste management and retail operations.
• Visual merchandising experience with the ability to execute seasonal layouts and impactful displays.
• Understanding of basic photography retail or willingness to learn photo sales processes.
• Experience managing labour to demand and working with multiskilled teams.
• Strong communicator able to motivate, coach and influence teams.
• Problem solver who can stay calm and lead across multiple venues during peak trading.
• Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs.