Shift Production Manager (Laundry)

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Detailed job description and main responsibilities

Staff Management

General staff management, including maintenance of high standards of performance and conduct in line with Trust procedures.

Recruitment and selection of staff and efficient staff deployment.

To ensure that all staff are trained to maintain safe standards of performance as per Trust Policies and Procedures and to ensure that adequate training records are kept.

To liaise with the Laundry Production Manager to develop and implement policies and procedures where necessary to continually improve quality in all areas.

To maintain effective staffing through the compilation of daily rotas, judicious authorisation of annual leave and the allocation of work within the Department.

To hand over information accurately and keep the Laundry Production Manager fully briefed on on-going activities and updates.

To set standards of discipline and appearance.

To support unit managers with disciplinary and human resources matters.

To develop good lines of communication and relationships at all levels within your team and with multi-professional colleagues and customers.

To provide leadership and motivation and encourage teamwork.

To assist the Laundry Production Manager in setting up, monitoring and maintaining individual training and development portfolios for your team.

To manage staff in line with Trust HR procedures.

To manage the production of rotas, covering arrangements and booking annual leave in line with Trust procedure.

To ensure the accurate completion of E-rostering inputting for pay purposes.

To conduct appraisal interviews and reviews with Team Leaders.

To liaise with the Laundry Production Manager to identify and implement training needs and to contribute in the planning of the annual training plan.

To ensure accurate records of staff attendance are kept.

Performance Management

To ensure that health, safety and hygiene is maintained as per the Trust's policies and procedures.

To undertake service planning, monitoring and reporting.

To maintain high standards of service and customer care.

To compile monthly reports and information required by the Laundry Production Manager

To be responsible for the direct management control and organisation of staff and activities involved in the delivery of patients catering service.

To liaise with staff at ward level concerning all aspects of the laundry production service and to maintain a regular ward visitation programme to measure objectively the service required.

To act on any shortfall identified on the service provided.

To monitor all required laundry audits

Adhere to and enforce Trust Policies

To ensure the security of the premises, materials, provisions and equipment.

To ensure the Laundry Policy and Safety Management Systems are adhered to and audit checks are actioned and replied to within a reasonable time.

To liaise with the Laundry Production Manager in maintaining the Laundry's RABC Procedures.

To constantly seek new ways to improve the laundry's production efficiency and cost effectiveness.

Work closely with the drivers to ensure smooth delivery and collections of clean and dirty linen

To establish a process of efficient production of linen to ensure the Trust receives good quality linen in quantities that meet the needs of the patients

Leadership

To ensure all staff are suitably trained and motivated in line with the Trust's Human Resources Policies to deliver high standards of service.

To enhance the performance and capabilities of staff through appraisal, personal development, objective setting and handle all disciplinary and grievance matters with respect to the laundry working in accordance with the Trust's Policies.

To agree, plan and ensure annual training plans are met and evaluated for staff.

Develop a positive inclusive relationship with Trade Unions and staff representatives.

Deputise for the Laundry Production Manger as appropriate.

To provide visible leadership to team leaders and staff within the area and promote team work and co-operation amongst managers within their departments.

Comply with the role within the 14065 allocated to this post, to ensure the monitoring of the requirements are undertaken and documented as described in the standard.

Person specification

Training & Qualifications

Essential criteria

• NVQ 3 Supervisory & Management
• Professional Hotel Services and Business Management knowledge to degree equivalent
• Evidence of continuing professional development

Knowledge & Experience

Essential criteria

• In-depth knowledge of working practices and procedures for providing a Linen Service, e.g., Infection Control. This knowledge is gained through practical experience.
• Working in a similar first line management role
• Experience of undertaking staff appraisals
• Experience of undertaking staff appraisals
• Detailed knowledge and understanding of linen and laundry legislation and best practice

Communication & Relationship Skills

Essential criteria

• Communication, which may be complex at times, with providers and users of the Service using a sympathetic & understand approach
• Resolving problems/concerns using tact and diplomacy
• Simplifying information for service users and staff to ensure it is understood

Analytical & Judgement

Essential criteria

• Experience of and ability to resolve problems relating to Linen Services, such as staffing levels, equipment failure, infections. These situations often have more than one option to consider.
• Able to make decisions quickly, that may have an effect on staff, visitors and patients, and other departments.
• Ability to think laterally, identify and evaluate options to prevent and implement workable solutions to complex service issues.

Planning & Organisation

Essential criteria

• Planning and delivery of a number of services in liaison with service users and providers and contractors.
• Lead on projects to deliver Trust wide service improvements/development
• Experience of advance planning of staff rotas and managing staff annual leave.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications

If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:

• Stay in full-time education, for example at a college
• Start an Apprenticeship
• Spend 20 hours of more a week working or volunteering, while in part-time education or training

For more details visit; School leaving age - GOV.UK (www.gov.uk)

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

• Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
• Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£42.90 for enhanced and £22.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month's pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
• For more information about our organisation and the career opportunities available, please visit our website and/or follow us on Instagram, Twitter and Facebook

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Shift Production Manager (Luandry) (PDF, 248.1KB)
• Shift Production Manager (Laundry) PS (PDF, 166.7KB)
• Mindful Employer (PDF, 242.5KB)
• Equality and Diversity (PDF, 122.3KB)
• Equal Opportunities (PDF, 57.4KB)
• Disability Confidence Scheme (PDF, 51.0KB)
• Rehabilitation of Ex Offenders (PDF, 106.0KB)