Shift Manager- Delivery

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Job Introduction

You're a person who's good with people and you've got ambitions for your career. Here's an opportunity not to miss.

This is a job where with every passing day you get to learn and grow as a leader, And if you impress, the role's the perfect stepping stone to a General Manager position in our expanding UK business.

We'll task you with directing and supervising the team in the fast-paced setting of a Pizza Hut Delivery operation. The biggest part of the role is motivating the team to turn the orders around, keep the customers happy and maximise those all important profits.

Main Responsibilities

The main responsibilites for a Shift Manager are:

• Proactively respond to performance on shift to ensure KPIs, targets and demands are met e.g. flexing staff rotas, driving sales and product prep.
• Ensure the hut is fully prepared for opening and maintained appropriately at all times e.g. checking the cash register, product stocks, and continually ensuring the highest standards of cleanliness and maintenance of the hut and its equipment.
• At shift-end / close, ensure all activities are completed and any important issues are highlighted / handed over for the next shift manager / opening manager.
• Conduct daily operational checks and complete the associated paperwork to ensure the hut is compliant with legal and organisational requirements i.e. Health & Safety, and food hygiene.
• Understand daily and weekly figures e.g. Late Clock Outs, under 30's / Over 40's and daily sales reports etc by completing analysis and review of shift and business performance using MICROS:
  • Use this information and data to make independent decisions when leading your shifts, which will improve hut performance (such as maximising sales & guestcheck growth, and controlling costs and wastage on shift).
  • Use outputs of the product forecast to plan suitable prep requirements and regularly review dough / product volumes, informing the RGM of any stock order needs or wastage.
  • Highlight identified areas of concern or opportunity to your RGM.
• Work with your RGM and team to respond to findings of CER, CHAMPS and Loss Prevention audits when improvement opportunities are identified. Contribute to your RGMs corrective plans and ensure ongoing actions are implemented on every shift you lead.
• Provide coaching and training for team members on shift to achieve consistently high customer service standards and drive business performance.
• Responsible for safety, security and cash on shift, by ensuring appropriate practices and company standards are followed, including checking ID's, ensuring cash and banking procedures are adhered to and entrances are secure etc.
• Respond to other shift needs appropriately, such as admin and email, Area Manager / RSC requests and contact, dealing with external visitors and other ad hoc situations.

The Ideal Candidate

Here's what we're looking for

• EDUCATION:
  • No minimum requirement
• EXPERIENCE:
  • Essential:
    • Proven track record of personally delivering high standards of customer service in a pressurised environment; identifying, understanding, and giving priority to satisfying the needs of customers.
    • Experience gained within the Hospitality or Retail industries (preferably QSR / fast food).
    • Experience of coaching, supporting or supervising team members or peers.
    • Excellent communication skills.
    • Planning, organising and time management skills.
    • IT skills
  • Desirable:
    • Team Leadership / Shift Manager experience.
    • Experience in sales.

About The Company

Life Unboxed at Pizza Hut

Life Unboxed is our promise to our people. At Pizza Hut Delivery you can make friends, have fun and become your best. You can look forward to world class training and a culture that celebrates achievements. There's also plenty of potential to progress your career - the next step is General Manager and then there's further to climb if you're ambitious.