Shift Manager

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Shift Manager

Department: Customer Facing

Employment Type: Full Time

Location: Richmond - Customer facing site

Reporting To: Store General Manager

Compensation: GBP 13.00 / hour

Description

We are looking for a full or part time passionate Shift Manager who can help us to create exceptional dining experiences at our new Richmond fresh pasta store and restaurant. We won't just be cooking and serving our customers the freshest pasta in town (although that's a big part of it!), but opening doors to one of the coolest locations in town.

Picture this: we'll have chefs making fresh pasta in the window of the store to entice the good people of Richmond in. There'll be the hippest Italian funk and jazz on stereo, the smell of ragù in the air, fresh pasta making classes in-store, drivers buzzing about on our beautiful terracotta Vespas, and much more.

As Shift Manager, you'll lead by example, overseeing operations during your shift and fostering a positive environment where our passion for authentic Italian cuisine shines through. We want to hear from candidates who ooze passion, are confident, charming & wear an easy smile with customers, and who want to be part of our exceptional new fresh pasta concept coming to Richmond. If that sounds like you, we wanted to hear from you yesterday. So, as our Roman ancestors might have said, carpe diem. Show us your soul.

Areas of responsibility:

• To be in charge of the restaurant floor, ensuring everything runs like clockwork.
• Uphold cleanliness, food safety, and operational procedures in both front-of-house and back-of-house areas.
• Oversee the kitchen and dining area, making sure every dish that leaves the kitchen is a masterpiece.
• Be the go-to person for our amazing front and back of house staff.
• Proactively address challenges and make quick, effective decisions to ensure seamless service.
• Engage warmly with our guests, ensuring they receive exceptional service throughout their visit.
• Train new team members and keep the current crew sharp with ongoing training sessions.
• Manage the shifts and time-off requests to keep the restaurant fully staffed and ready to roll.
• Handle cash and reconcile transactions with precision and honesty.
• Be happy to help with budget planning and finding smart ways to control costs.
• Conduct regular Food and Health & Safety checks and jump into action if something needs fixing.
• Keep the vibe positive, even during busy shifts.

What we are looking for in an ideal candidate:

• You've got some solid experience as a Shift Manager or in a similar role in hospitality. You know the ins and outs of running a bustling restaurant.
• You're a natural leader who loves motivating and guiding a team. Your positive energy is contagious!
• You have excellent communication and interpersonal skills. You can connect with anyone, making both staff and customers feel valued.
• You handle stressful situations like a pro, keeping calm and collected no matter what comes your way.
• You have a genuine passion for great food and hospitality, and love sharing that passion with others.
• You never miss a beat and take pride in delivering perfection in every task.
• You thrive in a collaborative environment, supporting and motivating your team to achieve common goals.
• Today, we are looking for shift managers, but as we grow, we want you to be our pipeline for the future and grow with us
• Bonus point! Any experience in coffee, wine, and pasta would be advantageous, but it's your zest for life that we are looking for.
• ... If you dream in pasta shapes, you're in the right place.

What we can offer:

• Competitive salary to attract the best talent
• Join a dynamic, fast-moving & diverse team
• Join a growing business with growing opportunities
• Regular team socials and pasta tastings
• 28 days holiday (inclusive of bank holidays)
• Complementary staff food & drinks while on shift
• Performance driven Bonus scheme