Shared User Middlewich Assistant General Manager

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Job Description

An experienced Assistant General Manager is required to lead and grow Wincanton's business on one of its key accounts. This is an excellent opportunity to work with a key strategic customer base, involving multiple management of contracts on a multi-user site.

Reporting to the General Manger, the successful candidate will be responsible for delivering a safe, efficient and successful operation, whilst managing significant change within the business, with key stakeholders, and our on-site customers, leading and developing the Wincanton contract teams, and growth into new areas of the customer's business whilst driving excellence through a Lean CI model.

This role is a site based role, in Middlewich and requires a natural leader, someone who has an ability to engage with all stakeholders and an ability to successfully implement change. This is an excellent opportunity to work in partnership with a multi-user customer base and support established and talented contract teams.

Key Accountabilities

• Overall responsibility for the overall Health, Safety and Well-being of all colleagues working on the account.
• To develop the Key Account Plan in alignment with Wincanton's and the customers growth agenda to ensure a joint delivery of key milestones within the plan to achieve customer satisfaction, reduce duplication which will increase our ability and agility to service our customer.
• Identify new ways to grow the customers supply chain to prevent status quo.
• Establish engagement plans with key customer stakeholders to enhance relationships at all levels of the business.
• Provide leadership to the contract teams in formulating and delivering the Operational Master Plan.
• Lead the Continuous Improvement programme on site to ensure that a CI approach is undertaken in relation to processes, systems, equipment, and facilities.
• Ultimate responsibility for the professional and personal development of colleagues working on the contract, and ownership of recruitment and people retention.
• Establish the existing site as a leader in terms of innovation and new technologies.
• Identify and manage the implementation of investment and site improvement projects.

Competencies

• Experience in leading all aspects of a multi-site, customer led operations and proven track record in delivering innovative performance improvements and operational excellence. Knowledge of the complete life cycle of a contract.
• Strong experience of manufacturing logistics / supply chain with varying levels of complexity.
• Knowledge of support services / contracts business model (including 3PL) highly desirable.
• Experience of new business tenders and managing startups and business transfers is ideal.
• Excellent commercial acumen - understands dynamics of 'open/ closed book' contracts & develops a profit centre approach & culture amongst the Account team that is focused on bottom line performance.
• Agile approach to strategy and planning with a proven experience of adapting operational plans to changing customer requirements whilst also achieving a commercial benefit.
• Has worked within Continuous Improvement programmes and can demonstrate an appreciation of key methodologies and approaches.
• Understands how to use IT / technology to drive performance.
• High level of self-awareness (including via psychometric profiling) and takes accountability for own development. Seeks and provides feedback on a regular basis.
• Highly numerate and excellent written skills.
• Strong planning and analytical skills.

Behaviours

• Succeeds in building effective stakeholder relationships with the ability to influence management team's thinking to deliver high performance through a culture of accountability and ownership.
• Demonstrable exemplary customer relationship management skills with the flexibility in style, approach to manage a number of clients with varying requirements at the same time.
• Well-developed interpersonal skills with an ability to influence at all levels. Able to manage conflict and tough conversations including complex IR issues.
• Experience of change management processes including successful delivery of change. Understands how people react to change and how to lead and manage through this.
• Able to manage Equality and Diversity issues and creates a culture of respect and "Dignity at Work" for all.
• Understands team dynamics and composition and applies knowledge to develop high performing teams.
• Understand key drivers to achieve high levels of employee engagement and uses these to deliver high performance.
• Personal resilience, tenacity and motivated by achievement.
• Must be an effective communicator and able to develop good working relationships across all levels.

About Us

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer 'dark stores'; two-person home delivery; fleet and transport management; and network optimisation for many of the UK's best-known companies.