Services Operations Manager

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Job Title: Service Operations Manager

Mission:

The purpose of this role is to lead the Digital Energy Service Regional organisation in the execution of support contracts and non-contract field quote activity . Fully accountable for the financial performance of the Digital Energy regional Service business as well as delivering excellent customer satisfaction in line with our Quality standards & process.
The Operations Manager will be an active member of the Services Management team , driving best practices, margin improvement initiatives, migration to digital connected services , transition of legacy installed base , customer development, development and upskilling our Services workforce.

Key responsibilities:

• Ensure the Service team operates at the highest standards of Health and Safety.
• 'Services business growth and profitability. Convert orders into revenue to meet financial forecast, maximise scope variations and profitability. Customer focus to reignite contracts with lost and dormant accounts
• Customer satisfaction. Deliver Service excellence to our end-user base and throughout the contractual chain (FM's, contractors, consultants, etc.)
• Ensure compliance with our quality process and drive continuous improvements.
• Manage resource efficiency to maximise utilisations.
• Ensure efficiency and best practices are embedded in Service delivery process and culture. This is key to raise competitiveness and profitability of the business.
• 'In Conjunction with support teams drive the contract base owned to digital / connected service plans - ensuring promotion of change initiatives and the drive of service led Transitions of legacy installed base.
• Ensure cash collection and achievement of targets in collaboration with the debt management team.
• Lead, coach and motivate the team of service engineers to ensure talent retentions and continuous professional development. Ensure the team is always engaged and lead OneVoice action plans.
• Installed Base Customer interaction plan for region managed.

Education

• HND/HNC, degree in engineering discipline or equivalent professional experience

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

#LI-AN!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.