Services Engagement Manager - Quality (Remote)

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva Quality Implementation. This critical role ensures successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as an owner representing the Professional Services implementation team working in close alignment with the Veeva Sales, Strategy, and Professional Services teams.

Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement as long as you are able to get to an airport and able to meet travel requirements. You must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates).

What You'll Do

• Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs
• Align closely with Sales and Services teams to provide implementation proposals and establish confidence with Customers in our ability to deliver
• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services
• Set Customer and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with partner ecosystem
• Position Managed Services support, training, and other solutions that may be needed for a successful customer experience
• Travel estimate: Less than 20%

Requirements

• Strong written and verbal communication skills, executive-level presence, and experience in facilitation
• Ability to engage audiences of varying perception levels both remotely and in person
• Manage negotiations with a wide range of stakeholders, including executive level
• Collaborative and consultative work style
• 5+ years' experience delivering consulting services, including involvement in selling services
• Quality Life Science experience
• Bachelor's Degree
• Ability to travel (Less than 20%)

Nice to Have

• Direct Life Sciences Quality experience, preferably within the Document Management, GxP Training, and Quality Event Management, CS,V and LIM space
• Experience with Cloud-based solution deployment
• Background includes exposure to compliance and validation standards in the Life Sciences industry
• Proven success in selling services

Perks & Benefits

• Health & wellness programs
• Veeva charitable giving program

#LI-Remote

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.