ServiceNow Senior Business Process Consultant

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We're hiring! At Cognizant UK we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Phenomenal Place To Work is where we look for people who give new insights and experience a dynamic and growing environment. At Cognizant, we promote an inclusive culture that values different perspectives providing career growth and development opportunities.
WelcomeToCognizant! We have an exciting opportunity for an outstanding individual to work supporting one of our clients as a Senior Business Process Consultant.

At Cognizant, the Senior Business Process Consultant is an exceptional professional who assumes a critical role in guiding clients and teams towards successful process optimization through the implementation of best practices.

Responsabilities:

• With an extensive understanding of industry standards and proven market practices, they deliver tailored solutions that effectively address unique challenges and drive process excellence for each client.
• As a trusted advisor, the Senior BPC cultivates a collaborative environment that fosters knowledge sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual success.
• Leveraging their expertise, they skillfully develop strategic roadmaps that outline a well-structured and incremental approach to process maturity, ensuring a smooth transition towards
  optimized operations.
• Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the Senior BPC guarantees the seamless integration of best practices, resulting in heightened efficiency, enhanced effectiveness, and sustainable growth for the organization.
• Additionally, the Senior Business Process Consultant takes on a secondary responsibility of providing functional support to the Business Development teams during pre-sales activities, leveraging their expertise to assist in building tailored solutions that precisely align with client requirements.

Requirements:

• Experience in gathering software requirements and documenting user stories.
• Product backlog management.
• ITIL certification - Nice to have
• Ideally, Scrum Product Owner and Scrum Master certifications.
• Mandatory experience in gathering requirements for ServiceNow ITSM (ITOM and SAM experience is desirable).
• Experience in creating business cases and roadmaps.
• Process analysis expertise.
• Leadership in requirement-gathering workshops.
• Experience conducting maturity assessments.

Why Cognizant? Improve your career in one of the largest and fastest-growing IT service providers worldwide. Receive ongoing support and funding with training and development plans. Have a highly competitive benefits and salary package. Get the opportunity to work for leading global companies. We are committed to respecting human rights and building a better future by helping your minds and the environment. We invest in people and their well-being. We build conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. At Cognizant we believe that our culture makes us stronger! Join us now!

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.