ServiceNow Product Analyst

Job Title: ServiceNow Product Analyst

Location: Preston. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Circa £65,000 Depending on skills and experience

What you’ll be doing:

• Work with cross-functional stakeholders to define business requirements to deliver value on the ServiceNow platform, and managing these requirements through the entire delivery and operational life cycle
• Clearly define, document and articulate complex business requirements from stakeholders to development teams for clear delivery and implementation
• Validating systems, products, business processes or services to determine whether the acceptance criteria have been fully defined
• Working with stakeholders, investigating business situations to define recommendations for improvement action
• Defining, evaluating and describing business change options for financial, technical and business feasibility, and strategic alignment
• Developing models and diagrams to represent and communicate data requirements and data assets
• Ensuring methods and tools are adopted and used effectively throughout the organisation

Your skills and experiences:

Essential:

• Excellent working knowledge of ServiceNow
• Excellent working knowledge of Agile methodologies
• A good level of experience working with some if not all of the Business Analysis discipline skillsets in both a Waterfall and Agile methodology
• A good understanding of supporting the delivery of medium to large sized projects
• Experience managing multiple cross functional stakeholders with competing needs
• Knowledge of translating complex business requirements to non-technical stakeholders

Desirable:

• Relevant vocational qualifications or equivalent experience of working with BCS/BABO
• CIS/CSA qualifications

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The ServiceNow Team:

Acting as the interface with business stakeholders to investigate business situations, gather information, identify and evaluate options for improvements to processes and workflows on the ServiceNow platform and articulate these requirements to the ServiceNow Product team for development and implementation. Appropriately applying techniques to manage and support implementation of effective solutions in ServiceNow to business issues through requirements analysis, documenting processes and performing some user acceptance testing. Operating with analytical ways of thinking and able to explain difficult technical concepts to non-technical users.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation.

All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 6th March 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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