ServiceNow Delivery Manager

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This is an excellent opportunity for ServiceNow Delivery Manager to be part of leading-edge technology projects in London. Cognizant's Infrastructure Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

Candidate Should hold Active Security Clearance.

Key Responsibilities:

• Monitor and manage end-to-end delivery of client Infra services BAU delivery and projects sponsored by one or more customer groups to scope, time and budget
• Provide leadership and direction to project team members
• Initiate, build and sustain productive relationships with stakeholders
• Serve as an escalation point for customer concerns if/when they arise
• Manage P&L for the program with additional revenue opportunities and Margin Optimization
• Identify appropriate resolution to achieve client satisfaction in a timely manner
• Enforce standard methodologies, processes and tools
• Evaluate and identify Continuous Service Improvements and deliver value adds
• Schedule and run customer governance / cadence meetings and ensure that actions agreed are progressed and reported back to customer
• Defining the program governance (controls)
• Managing risks and issues and taking corrective measurements
• Coordinating the projects and their interdependencies
• Service Level Management & operational controls and KPI
• Design and implement Continuous service improvements
• Aligning the deliverables (outputs) to the program's "outcome" with the aid of the business change manager and
• Managing the main program documentations such as the program initiation document
• Provide direction and implement medium to long range strategic objectives for the IT support function
• Source and manage relationships with vendors and suppliers in delivering end to end support services to the Client
• Work with internal CoE's and support functions to be able to meet he program objectives.

Experience Required:

• Must have ServiceNow Platform experience, ITSM, ITOM & Integration
• Travel and work from client site as required

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.