Service Transition Project Manager

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As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Role Summary

The Service Transition Project Manager is responsible for planning, coordinating, and executing the smooth transition of new or enhanced platforms, integrations, and services into the live operational environment which is delivered by both internal teams and an IT outsourced supplier. The role ensures all required processes, documentation, support models, infrastructure readiness, and governance activities are in place to enable a stable and sustainable service. This includes close collaboration with technical teams, service owners, change control functions, and business stakeholders to ensure readiness, minimise risk, and support successful adoption.

Key Responsibilities

Service Transition Management

• Facilitate the creation of service documentation, including Service Operating Models and Standard Operating Procedures, including the definition of support models aligned to ITIL v3 standards, gaining appropriate approvals for issue
• Develop and maintain transition plans covering timelines, resourcing, risks, quality standards, and dependencies.
• Lead end-to-end transition activities for new platforms and integrations, ensuring operational readiness and a seamless handover to support teams.
• Work with operational teams to deliver monitoring/alerting, runbooks, access, on-call/escalation, SLAs, CMDB/service catalogue updates, knowledge base, service operating procedures.
• Working with our IT Outsourced partner prepare service support teams to adopt new service components, including ensuring support resources are in place and trained with all support documentation required.
• Run Go/No-Go and manage acceptance, RAID, readiness checkpoints, service acceptance, hypercare exit including early life support

Change Control & Governance

• Ensure all new service components are operationally supported within existing change control mechanisms.
• Ensure all changes are assessed, documented, tested, reviewed (including CAB), and approved prior to release.

Infrastructure & Environment Readiness

• Work with infrastructure teams to confirm capacity, resilience, security, and compliance for new services ahead of go-live.
• Support environment planning and readiness checks to maintain production stability.

Stakeholder Engagement & Communication

• Engage effectively with technical teams, service owners, and business stakeholders to align expectations and resolve issues.
• Provide clear and timely status reporting on transition progress, risks, and issues, to the programme team.

Required Skills and Qualifications

• Proven experience delivering service transition and/or technical project management within complex IT environments.
• Strong understanding of ITIL principles, service operations, change management, and infrastructure processes.
• Ability to manage cross-functional technical teams and coordinate multiple workstreams simultaneously.
• Excellent communication, planning, problem-solving, and stakeholder-management skills.
• Familiarity with cloud and on premises enterprise platforms, integrations, and support models
• Project management certification such as PRINCE2, PMP, or Agile/Scrum Master.
• Strong documentation and process-improvement capability.

Desirable Attributes

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Strong leadership and team-building skills.
• Experience working in environments with significant system integrations and multi-platform deployments.

Location and Working Arrangements

The position is primarily remote, with some face-to-face meetings if practical. Some travel may be required to meet project needs.

Working hours will be 9:00am to 5:30pm, UK time.

Diversity and Inclusion at RSM
At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.