Service Transition Manager (Must hold current active SC clearance)

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Service Transition Manager (Must hold current active SC clearance)

Please note you will be required to go into the London office 1 day a month

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

Role Overview:

We are seeking a skilled Service Transition Manager with hands-on experience in Amazon Elastic Kubernetes Service (EKS) to oversee the seamless transition of IT services from development into live operations. You will collaborate closely with technical and business stakeholders to ensure services meet operational requirements, while leveraging Amazon EKS for container orchestration.

Key Responsibilities:

Service Transition Management:

• Lead the transition of new or changed services into production.
• Ensure service design and transition activities align with business and operational needs.
• Manage risks and issues associated with service transitions.

Amazon EKS Implementation:

• Oversee the deployment and management of containerized applications on Amazon EKS.
• Collaborate with cloud and DevOps teams to ensure efficient Kubernetes cluster operations.
• Implement best practices for EKS in production environments.

Stakeholder Management:

• Work closely with development, operations, and business teams to define transition requirements.
• Act as the primary point of contact for service transition projects.

Process and Documentation:

• Develop and maintain service transition plans, ensuring comprehensive documentation.
• Align with ITIL frameworks and ensure compliance with organisational processes.

Continuous Improvement:

• Identify opportunities to improve service transition practices.
• Conduct post-implementation reviews to capture lessons learned.

Required Skills and Experience:

• Experience in Service Transition Management within large-scale, complex environments.
• Hands-on experience with Amazon EKS, Kubernetes, and container orchestration.
• Strong understanding of ITIL service management frameworks, particularly in service transition.
• Proficiency in cloud platforms (AWS preferred) and microservices architecture.
• Excellent stakeholder management and communication skills.
• Experience in DevOps practices and tools such as CI/CD pipelines.

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Kubernetes Specialist).
• ITIL v4 certification.
• Experience with monitoring tools like Prometheus, Grafana, or CloudWatch.
• Knowledge of other container technologies (e.g., Docker, OpenShift).

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a Contract position, and all employees (Must have current active SC clearance). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.