Service Sustainability Product & Programmes Manager

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Service Sustainability Product and Programmes Manager

Leatherhead, Surrey (Please check commute before applying)

Competitive Salary, Company Car, Private Medical Insurance, Hybrid Working (3 days office/2 days home), Office Lunch Allowance, 25 Days Holidays plus Bank holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Free Parking, Free Car Charging, Great Flexible Benefits including Dental, Access to ECS Car Scheme and access to Hyundai Sponsored events!

Are you ready to take the wheel and shape the future of Aftersales at Hyundai and Genesis? We're looking for a strategic, results-driven leader to manage the entire lifecycle of key Aftersales products and programmes-from research and development to implementation across our retailer network and digital channels. In this role, you'll optimise supplier contracts, oversee performance metrics, and collaborate with global affiliates and internal teams to deliver cutting-edge digital aftersales solutions. You'll play a crucial part in enhancing third-party platforms, ensuring seamless API integrations, and driving continuous improvements in our Aftersales Commercial platforms to support long-term business growth.

This is your chance to join a world-leading automotive brand, work with cutting-edge technology, and make a real impact in the digital aftersales space. If you thrive in a fast-paced, innovative environment, apply now and take your career to the next level!

Key Responsibilities

• Lead the planning and lifecycle management of AS products and programmes, from ideation to full deployment across retailers and associated digital channels.
• Conduct in-depth market research and analysis of industry trends and emerging technologies to maintain HMUK and GMUK's leadership in digital aftersales solutions.
• Manage data integration across omnichannel aftersales solutions, including recurring revenue models, service subscriptions, service plans, telematics (e.g., Bluelink/GCS), DMS, and third-party systems.
• Oversee integrated software solutions and associated suppliers-such as menu pricing tools, online service booking platforms, and workshop automation systems.
• Support and manage training initiatives related to digital aftersales programmes.
• Monitor and align supplier performance with programme goals, ensuring effective KPI tracking, tender execution, and contract management.
• Coordinate with international Hyundai and Genesis markets to share best practices and support global digital rollout initiatives.
• Positively contribute to HMUK and GMUK's strategic direction by influencing digital innovation in the aftersales domain.
• Foster strong working relationships across all departments, retailer networks, global affiliates, and partner providers to drive departmental success.
• Monitor product performance and manage full product lifecycles to ensure ongoing relevance and impact.
• Boost retailer engagement with Hyundai and Genesis programmes to drive service retention and participation across the HMUK network.
• Prepare executive-level business cases, reports, and presentations for senior stakeholders.
• Ensure timely and accurate completion of routine reporting and data analysis.
• Maintain and update relevant content on the ACE (Aftersales Commercial Engine) retailer portal.
• Support the DPSM field team with launch activities, aftersales surveys, action planning, and analysis.
• Provide aftersales support for new retailer openings and during holiday/sickness cover as required by line management.
• Create high-quality presentations for internal meetings, including Executive Board-level discussions.
• Deliver office-based and aftersales support functions as needed to maintain operational continuity.

Person Specification

• Strong customer service orientation
• Ability to travel to retailer and partner provider locations as required
• Strong project, organisational, prioritisation and planning skills
• Problem solver; able to work under own initiative to find solutions to queries
• Self-starter who has ability to operate under pressure and to tight deadlines
• Digitally articulate / numerate / PC literate with Microsoft packages such as Power BI and especially Excel to intermediate standards
• Efficient time management
• Team player with great flexibility and willingness to learn
• Effectively influence, engage, and communicate with a diverse range of stakeholders within the retailer network and HMUK, in a variety of business settings
• Enjoy a dynamic work environment and embrace/influence innovative ideas and change
• Ability to identify, understand and impart tangible business improvements
• Ability to positively represent HMUK with retailers, partner providers and wider audiences as required
• A practical and comprehensive level of commercial awareness with strong analytical skills
• Good organisational skills with an ability to priorities and adapt, sometimes at short notice
• Ability to manage your own time/diary aligned with business priorities

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents in English.