Service Sustainability Product & Programmes Manager

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Service Sustainability Product and Programmes Manager

Leatherhead (please check commute before applying)

Competitive Salary, Company Car, Private Medical Insurance, Office Lunch Allowance, 25 Days Holidays plus Bank holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Free Parking, Free Car Charging, Great Flexible Benefits including Dental, Access to ECS Car Scheme and access to Hyundai Sponsored events!

The purpose of this role is to manage and complete lifecycle planning of key AS products and programmes including initial research stage, market positioning, development, implementation and deployment throughout retailer network and associated channels. You will manage relevant supplier contracts, cost centres, and tender processes. You will also engage, identify, and develop, in collaboration with the appropriate HMUK teams, Retailer network and appropriate affiliates (e.g., HMC; HME; Hyundai Capital), a best-in-class digital suite of aftersales solutions to deliver service sustainability.

You will manage, enhance and support of third party mechanism / suppliers and solutions for data integrations, submissions and APis across HMUK's digital products and programmes you will also manage and align key product and programme supplier partners, including measurement of KPIs, tender processes, contract renewals and overall service deliverables. You will manage and progress Aftersales Commercial platforms to deliver HMUK Products and Programmes in line with HMUK Strategy

Key Responsibilities

• Management and lifecycle planning of key AS products and programmes including initial research stage, market positioning, development, implementation and deployment throughout retailer network and associated channels
• Research of market trends and technologies to ensure HMUK remain a market leader of AS digital touchpoints for both Customers and Retailers.
• Data integration management across Omni channel aftersales solutions, including Recurring revenue models, Service Subscription, Service Plans, Bluelink (Telematics) and Hyundai UK systems, Retailer Management Systems (DMS) and third party platforms.
• Management of integrated software solutions and associated suppliers e.g. Menu Pricing, Online Service Booking, Workshop Automation etc.
• Support and management of training provision for associated AS digital programmes.
• Management and alignment of key product and programme supplier partners, including measurement of KPIs, tender processes, contract renewals and overall service deliverables
• Coordinating with other Hyundai markets for sharing of best practice and supporting with digital rollout initiatives.
• Positive influence HMUK's strategical direction regarding digital solutions in the aftersales arena
• Build effective relationships across all HMUK departments; the HMUK retailer network, affiliates (e.g., HMC; HME) and partner providers to deliver departmental objectives
• Monitor product performance and manage product life cycles
• Improve retailer participation in Hyundai Products/Programmes resulting in an increase in engagement and service retention within the HMUK Network
• Compile executive level departmental business sign-off documentation and presentations as required
• Accurate completion and analysis of all routine reporting on a timely basis
• Ownership and updating relevant areas of ACE (Aftersales Commercial Engine) retailer portal
• Support DPSM field team with HMUK AS Activities - e.g., Launch Programmes, AS Surveys, action plans and any associated analysis
• Provide new retailer launch support for the aftersales field team when required
• Production of presentations for internal meetings up to Executive Board level
• Provide office based cover and Aftersales support cover during times of holiday and sickness on request of line management

Person Specification

• Strong customer service orientation
• Ability to travel to retailer and partner provider locations as required
• Strong project, organisational, prioritisation and planning skills
• Problem solver; able to work under own initiative to find solutions to queries
• Self-starter who has ability to operate under pressure and to tight deadlines
• Digitally articulate / numerate / PC literate with Microsoft packages such as Power BI and especially Excel to intermediate standards
• Efficient time management
• Team player with great flexibility and willingness to learn
• Effectively influence, engage, and communicate with a diverse range of stakeholders within the retailer network and HMUK, in a variety of business settings
• Enjoy a dynamic work environment and embrace/influence innovative ideas and change
• Ability to identify, understand and impart tangible business improvements
• Ability to positively represent HMUK with retailers, partner providers and wider audiences as required
• A practical and comprehensive level of commercial awareness with strong analytical skills
• Good organisational skills with an ability to prioritise and adapt, sometimes at short notice
• Ability to manage your own time/diary aligned with business priorities

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents in English.