Service Support Manager High Needs SEND (7787)

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Job Description

Service Support Manager | 7787 | permanent contract | 37 hours per week | £27,711 to £30,060 per annum | Grade F | Norwich

At Norfolk County Council, we are passionate about making a positive impact on the lives of children and young people. Our SEND & Alternative Provision Sufficiency and Strategy Service plays a pivotal role in ensuring that children with special educational needs and disabilities (SEND) receive the support to enable them to FLOURISH.

As we embark on an exciting journey of growth and transformation, we invite you to join our supportive team and be part of something truly remarkable.

We are seeking a highly skilled and well organised individual to join us as a Service Support Manager, where you will be at the heart of our ambitions to enhance educational opportunities for children across Norfolk.

This is a unique and exciting opportunity to contribute to the delivery of school place planning and vital provision for children with additional educational needs with substantial new investment into new schools and specialist provision under our Local First Inclusion strategy.

You will work closely with the Assistant Director and senior leadership team, analysing, planning, and successfully delivering local education provision that will directly impact the lives of our young learners.

To find out more about our FLOURISH ambition and our Local First Inclusion Strategy, please visit Norfolk's Local Offer website.

Travel will be required as part of the role and you will be responsible for your own transport arrangements. A driving licence and access to a car would be beneficial.

For an informal conversation about this vacancy, please make contact with Nicki Rider, Assistant Director SEND & AP Sufficiency and Strategy at nicki.rider@norfolk.gov.uk .

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 31 March 2025

All other applicants closing date: 14 April 2025

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.