Skip to main content

Service Support Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Are you passionate about leading high-performing teams in a dynamic clinical environment? Do you excel at driving improvements, enhancing patient experience, and making a tangible impact on healthcare delivery? Join us as a Specialty Support Manager (SSM) for General and Bariatric Surgery, where you'll oversee daily operations, streamline processes, and contribute to outstanding patient care.

About the Role:

As SSM, you will:

Oversee inpatient, outpatient, and diagnostic services, ensuring efficient resource utilisation and adherence to 18-week pathway targets.

Lead a team of administrative staff, managing training, performance standards, and workforce planning.

Collaborate with consultants, nurses, and multidisciplinary teams to ensure smooth operations and uphold quality standards.

Analyse performance data, proactively addressing capacity issues and adjusting to meet departmental goals.

Handle complex patient queries with professionalism and empathy.

Work with senior management on business planning and implementing innovative solutions to improve outcomes.

What We Offer:

Professional Growth: Access to extensive training and career development in a leading NHS trust.

Supportive Team: Collaborate with a forward-thinking, dynamic group that values your contributions.

Meaningful Impact: Shape healthcare delivery while advancing patient-centred care.

Main duties of the job

  • Establishing, maintaining and monitoring excellent office and information systems
  • Ensuring quality and customer care standards are met where relevant
  • Contribution to positive patient experiences.
  • To support the achievement of all key KPI's for the service.
  • To have day-to-day responsibility for the management of 18 week delivery across the specialties in General Surgery (including bariatrics )

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education / Qualifications

Essential criteria

  • Educated to Degree standard or equivalent experience
  • Strong Information Management Systems experience

Experience

Essential criteria

  • Knowledge of key current NHS issues including 18 weeks
  • Experience of using modernisation tools and service improvement techniques
  • Experience of effective change management

Desirable criteria

  • Experience of healthcare management

Skills / Knowledge / Abilities

Essential criteria

  • An effective communicator, able to use varied and appropriate communication to deal with a variety of situations and audiences including local complaints
  • Well developed analytical skills
  • Expertise in Excel, including ability to create and use pivot tables
  • Organised with the ability to work in a high pressure environment and to tight deadlines and to prioritise independently
  • Able to influence and manage difficult situations effectively.
  • Ability to develop & deliver action plans in relation to NHS agenda.
  • Reliable and punctual
  • Comfortable using judgement to take decisions on own initiative
  • Ability to work as part of a team, making a contribution without dominating, and recognising value of diversity
  • Confident and credible with ability to inspire confidence and lead staff
  • Self aware with a commitment to personal development
  • Excellent attention to detail

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

  • JD (PDF, 381.2KB)
  • FRF (PDF, 89.6KB)
  • Our Strategy 2023-25 (PDF, 230.4KB)

Service Support Manager

Imperial College Healthcare NHS Trust
London, UK
Full-Time

Published on 05/01/2025

Share this job now