Service Manager - West London Children's Healthcare

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Detailed job description and main responsibilities

The Service Manager will work closely and in partnership with other members of the Directorate's management team, in particular Service Directors and Matrons, to achieve agreed performance, financial productivity targets and clinical quality indicators.

The Service Manager will assist the Deputy General Manager, General Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.

The Service Manager will have overall responsibility for the management of the Directorate's administrative processes, line managing teams of A & C staff.

The Service Manager will support Service Directors with the management of effective deployment of medical staff.

Where appropriate, the Service Manager will work with peers based on other Trust sites to share learn and drive consistency of clinical practice, business processes and reporting.

The Service Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.

Please see attached job description and person specification to this advert for further details.

Person specification

Education / Qualification

Essential criteria

• Educated to Degree Level or equivalent experience
• Track record of continuous professional and management development

Desirable criteria

• Knowledge of computer systems and information networks
• Post-graduate management qualification

Experience

Essential criteria

• Significant service or general management experience in the NHS
• Proven experience of change management
• Experience of leading projects and service development
• Experience of cancer waiting times/ NHS national access targets
• Experience of managing medical staff and medical issues

Desirable criteria

• Significant operational management experience in a dynamic customer focused environment
• Project management experience
• Experience of managing elective admissions and waiting list management

Skills and Knowledge

Essential criteria

• Problem solving: having the capacity to analyse problems in a logical and structured way using qualitative and quantitative information, generating optional and innovative solutions and adapting approaches to problem-solving to achieve sustainable outcomes
• Demonstrate an understanding of quality assurance activity
• Financial Management skills: including budget management, profitability analysis and forecasting
• People Management skills: including staff management, staff development and teambuilding.

Desirable criteria

• Experience of business planning
• Knowledge of clinical governance
• Excellent computer skills including word, excel, PowerPoint with the ability to produce reports

Personal qualities

Essential criteria

• Commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements.
• Commitment to develop a culture that promotes equality and diversity

Important

• The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 968.4KB)
• Person Specification (PDF, 1.3MB)
• Functional requirements (PDF, 375.8KB)
• Guidance for applicants (PDF, 85.4KB)
• Policy Statement (PDF, 144.5KB)
• Staff Benefits and Wellbeing (PDF, 196.5KB)
• Recruitment Pack (PDF, 2.8MB)