Service Manager Trauma & Orthopaedics (T&O)

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Job overview

An exciting opportunity has arisen in the Surgical Specialties Division at University College London Hospital NHS Foundation Trust, for a talented and dynamic Service Manager to assist in the management of our Trauma and Orthopaedic service.

You will support the Assistant General manager in overseeing the operational delivery of the Elective Orthopaedic Centre at Grafton Way Building, and work closely with the wider MDT and colleagues from across the NCL Orthopaedic Network to drive improvement of clinical services amongst a wide variety of other interesting improvement projects.
You will also lead administrative teams in providing excellent services to patients whilst being responsible for achieving performance targets including RTT, activity and workforce alongside managing both elective and non-elective pathways for patients.

This would be an ideal opportunity for a current service manager looking to gain experience in a busy and high performing surgical service or a driven individual that possesses the qualities needed to take their first step int service management

Main duties of the job

People Management

Lead and support administration teams in recruitment, training, appraisals, and disciplinary processes. Ensure effective service delivery, monitor patient pathways, and manage workloads. Mentor team members, promote teamwork, and address training needs. Develop staff engagement and customer service initiatives.

Financial Management

Manage staffing budget, optimize resources, and maintain financial control. Collaborate on efficiency improvements and cost-saving targets. Ensure quality controls to meet CQUIN targets and avoid financial penalties.

Contribute to business cases.

Strategic Management and Service Redesign
Redesign patient pathways in Trauma & Orthopaedics to maximize resources and enhance patient care. Provide flexible theatre scheduling to optimize utilisation. Lead projects within the service and report progress.
Electronic Health Record System (EHRS)
Attend IT training and support EPIC developments and functionality.

Communication and Relationship Skills

Liaise professionally with hospital personnel. Resolve issues, handle queries, and manage messages. Empathize with patients during PALS and complaint investigations. Establish links with interfacing services to ensure effective patient care.

Access Targets

Lead validation of patient pathways and data quality. Oversee data quality reports and improve data with team leaders. Plan demand and capacity, manage clinic and list templates, and escalate waiting time breaches as needed.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge & Qualifications

Essential criteria

• Educated to degree level or equivalent level of experience.

Experience

Essential criteria

• Experience of working within +/- the running of a busy day to day NHS service.
• Proven experience in service improvement and development.

Desirable criteria

• Proven experience in effective management of budget and effective leadership of staff.
• Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans.
• A proven record of success in managing change while also developing and maintaining high standard.

Skills and Abilities

Essential criteria

• Proven track record of working under pressure to strict deadlines.
• Work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the service.
• Excellent IT skills
• An understanding and experience of staff and organisational development

Desirable criteria

• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
• A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working.

Other

Essential criteria

• Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
• A commitment to promoting equality and diversity in the workplace and in service delivery and development.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 496.3KB)
• Functional Requirement (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)