Service Manager - Toyota

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Location
Hedge End / Southampton

Region
Hampshire

Category
Toyota - Hedge End (STH)
(Service)

Vacancy Type
Permanent/Full Time

Salary
£55,000 OTE Competitive Salary (Uncapped)

Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Service Manager for our Toyota dealership in Hedge End to ensure the Department provides the best possible service to the customers and achieves agreed profits and retention levels.

Your day

As a Service Manager, you will organise, direct, and control the activities of Service Department colleagues to achieve plans and minimum performance standard (MPS), ensuring optimum use of all materials, financial and personnel resources.

Your day will include:

• Developing Service Department plans and budgets to achieve agreed financial, marketing and sales targets.
• Assessing Service Department market potential and revenue forecasts.
• Developing operating expense, capital budgets and profit improvement targets.
• Agreeing plans and budgets (MPS) with the Franchise Aftersales Manager and inform Department staff to ensure maximum commitment and motivation.
• Developing and implementing a Service Department marketing plan and devising an advertising and promotion budget.
• Utilising monthly management accounts system to monitor and control Department productivity and profitability.
• Conducting service campaigns and promotions in accordance with Dealership requirements.
• Ensuring that a repair order system, reservation system, daily operating controls, Time Analysis and a customer file are maintained.
• Maintaining and continuously evaluating management statistics, plans and MPS and provide information to Manufacturer when required.
• Establishing and maintaining the organisation and staffing levels for the Department including interviewing and selection as required and ensuring that employment policy is in line with existing legislation.
• Ensuring that a programme of internal and external training is devised and implemented for each member of staff.
• Monitoring operations of warranty and goodwill system and ensure that Manufacturer's procedures are followed.
• Ensuring that Department offers the highest level of service to customers by continuously monitoring customer satisfaction and resolving any complaints.

Have you got what it takes?

• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Attention to detail and maintains good, accurate quality of work.
• Delivers Excellent Customer Service - experience in a similar after sales environment.
• Develops self and others - has experience managing a team.
• Delivers a result and makes things happen - has experience of a target driven environment.
• Fluent written and spoken English.
• PC, Microsoft, web literate.
• Full, clean driving licence.

Desirable:

• Proven track record of individual excellence
• Previous Service Manager experience

What is in it for you?

• £30,000 - £35,000 basic DOE (£45k OTE) uncapped commission, plus company car
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
• Birthday day off
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN - Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant - tool box insurance

Hours of work

Monday to Friday 0800 - 1800 (with 1 hour lunch)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

** Important Consent Note ** By clicking the "Submit Application" button, you are expressly giving your consent for us to retain and share your CV within the Snows Group. This is for the purpose of highlighting your details to other roles within the Group which may be suitable for you. As a result, you are giving your consent to receive verbal and email contact from Snows for the purposes of discussing our available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the "Submit Application" button.

Thank you for applying to Snows.