Service Manager for Specialist Medicine

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Job overview

We are changing our operational management structure within the Medical Division which now means we have an exciting opportunity for an enthusiastic and dynamic individual wanting to pursue a career within in our management tier at Salisbury Foundation Trust.

The posts requires vision, innovation, and the ability to work with clinical teams and across professional boundaries, underpinned by a real desire to provide the highest standards of care. The post holder will provide comprehensive operational, change management and strategic support to the Division and will key in supporting the delivery of the Trusts Strategic objectives.

Main duties of the job

You will be a key member of the Senior Management Team and will provide strong, visible leadership. You will have a range of responsibilities supporting the clinical and wider management to include:-

• Developing services across specialties
• Supporting the day-to-day operational management of the service
• Ensuring all performance targets are achieved within budget
• Work with and supporting lead clinicians in the delivery of high-quality, cost-effective patient care in line with the Trust Strategic Objectives
• Providing line management and managerial leadership across teams
• Responsible for budgets within the areas of responsibility

Experience of patient pathways eg ED, RTT, DM01, Cancer Performance Standards and waiting list management would be beneficial. You will work with the clinical teams to develop and streamline processes to ensure key performance indicators are met, as well as excellent customer service to our patients. You will have previous management experience, ideally within a healthcare setting.

We are looking for someone with excellent interpersonal skills who is positive with a can-do attitude. You will be solution focused and have the ability to effect change.

On joining the Trust, we will support you through an intensive 4 week training programme that covers everything we think you will need to know so you can hit the ground running.

As part of the Senior Management Team there will be a requirement to participate in an on-call duty manager rota.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

Detailed job description and main responsibilities

For more detail and information about the main duties of this role, please see the attached job description.

Person specification

Education. Qualifications and Training

Essential criteria

• 5 GCESEs or O Levels, including: Maths & English
• NVQ 5 in Management or Administration or equivalent
• Degree in Healthcare Management or equivalent
• Evidence of continued professional development (CPD)

Desirable criteria

• Management qualification
• Use of Lorenzo, CRIS, Power BI

Experience

Essential criteria

• At least 2 years experience in service and operational management/leadership at a senior level
• Strategic planning, business planning, project leading, service development implementation.
• Dealing with staff problems and patient complaints etc. at a senior level.
• Experience of coordinating & chairing meetings
• Experience of delivering training for staff from a range of professions.
• Experience in developing Business Cases
• Experience of performance management
• Experience of workforce planning and development

Desirable criteria

• Project management experience
• Experience of working with/within clinical specialties

We offer excellent benefits that help make SDH a great place to work. These include but aren't limited to:-

• Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
• Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 years
• An additional day's leave to celebrate your birthday (after 12 months)
• Access to a career average revalued earnings pension scheme
• Life assurance if a member of the pension scheme
• An extensive Health and Wellbeing offer to help you deal with life's challenges
• Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
• Cycle to work scheme
• Uniform provided (where required)
• On site Day Nursery and Holiday Play scheme
• On site health and fitness club
• On site car parking
• Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

SEASONAL RESPIRATORY VACCINATIONS

We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.

GETTING TO WORK

We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.

OUR COMMITMENT TO EQUALITY

We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly.

The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.

OTHER INFORMATION

If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary. Many staff use the DBS update service at a cost of £13 per annum but you need to sign up for this via their website.

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

JOIN THE CONVERSATION

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Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Service Manager JD (PDF, 584.5KB)
• Facts about Salisbury (PDF, 214.5KB)