Service Manager - SafeCall - Child Exploitation and Missing

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SERVICE MANAGER - Safecall - Child exploitation and missing

£37,000 per annum

35 hours per week. Fixed Term to 31st March 2026. Flexible working considered

Job Role

SafeCall is a confidential, non-judgemental specialist service available across England and Wales which supports young people, families and professionals with concerns surrounding county lines, criminal exploitation and going missing.

You will be responsible for delivery and development of the SafeCall service and our work at the charity which focuses on child criminal exploitation and missing. You will manage a small team of specialist staff who work 7 days per week by telephone and written channels with people who are referred to the service, providing advice, advocacy, referrals and a listening ear. You will also co-facilitate the 'Safe and Social' monthly peer support group for families affected by exploitation. Families affected also have a support and discussion forum which you will manage and moderate alongside your team.

Key Accountabilities:

Operational Management

• Ensure the quality of the service through case auditing and effective record keeping as well as though staff development, and feedback and consultation of service users;
• Performance management of service, including recording, collating and analysing project data;
• Oversee cases, leading case discussions and providing support and advice to team members;
• Responsibility for the identification and management of risk and safeguarding for those accessing support, ensuring timely and appropriate action is taken to safeguard and reduce risk;
• Some direct service delivery, providing the SafeCall service and co-facilitating online support groups.
• Engage with the families and young people we deliver services to, so that we can support them to share their experience, as well as help us to shape and design our services;

Staff management

• Responsibility for line management of staff delivering services to ensure your team perform well at individual and team level;
• Promote wellbeing, diversity, equity and inclusion in your team;

Service Management

• Ensure all necessary data and information is accurate and up to date for reporting and preparing progress reports for funders;
• Represent Missing People at contract review and performance meetings;
• Develop and maintain effective working relationships with local and national partners, funders and colleagues;

Partnership working

• Plan and deliver webinars for external professionals;
• Work in partnership with Catch22 on agenda planning for joint County Lines advisory board (quarterly);
• Promote the charity's services through awareness raising among partners, professionals and those who need the services;

ABOUT YOU

Experience needed

• Proven experience of managing safeguarding and / or support services for vulnerable children or adults (such as young people who have been exploited or missing);
• Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people;
• Experience of line management and managing a team.

Knowledge & skills needed

• Ability to lead a team and manage the performance of individuals;
• Working (proven) knowledge of at least one of the following:
  • the particular risks faced by missing and exploited children / young people and/or adults;
  • the behaviours, needs and risks to children / young people who present challenging behaviour and who may be difficult to engage in a service;
  • child criminal exploitation, and the communities that are disproportionately impacted;
  • the links between child criminal exploitation and child sexual exploitation;
  • contextual safeguarding and the role of parents as partners in safeguarding;
• Able to identify discrimination and be proactive in addressing it;
• Ability to motivate, enthuse and inspire others, including direct reports;
• Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. Working for Missing People means living our values. It's a place where people are encouraged to 'let fly' so you can 'make things happen'. We know you're more than just a job title, and 'be human' is an important value here. Missing People is an independent charity that relies on donations.

Please find attached detailed job description and person specification, a letter from the line manager and a summary of Missing People's Achievements 2024.

How to Apply

Please include your CV and a Supporting Statement that demonstrates how you are a good fit for this role.

Closing date: 11:59 on 02/02/2025

Interviews: w/c 10 February 2025

Start: ASAP