Service Manager-Rygor Plant

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Service Manager - Rygor Plant

Dumpers, rollers, loaders and specialist excavators

Swindon

40 hours a week

£40k - £45k DOE

Your Role

At Rygor Plant, part of the Rygor Group, we have a fantastic opportunity for a dynamic Service Manager to oversee the technical side of our Plant business. Working with technicians and reporting into the site manager, you will ensure workshop and remote work is completed efficiently and to the highest standards. Managing workflow and ensuring high levels of organisation, you will be pivotal in ensuring delivery of exceptional customer service to our plant customers (include Mecalac).

This role includes implementing maintenance schedules to minimise downtime and will combine your technical expertise with strong organisation and leadership skills to maintain safety, productivity, and quality standards.

Day to day, you will:

• Ensure workshop and mobile technician health, safety and compliance.
• Promote a culture of safety and continuous improvement among team members.
• Oversee the day-to-day operations of the plant technicians, ensuring smooth and efficient maintenance and repairs.
• Allocate and prioritise tasks for the technicians based on project deadlines and equipment needs.
• Ensure the availability of necessary tools, equipment, and spare parts.
• Develop and implement preventative maintenance schedules for all plant equipment and machinery.
• Diagnose faults, identify repair needs, and ensure timely resolution of mechanical or technical issues.
• Manage inspections, servicing, and testing of equipment to meet operational and safety standards.
• Lead, supervise, and mentor technicians, including training programmes, 121s and annual appraisals.
• Ensure adherence to company policies, procedures, and health and safety regulations
• Monitor workshop inventory levels and ensure adequate stock of spare parts and consumables.
• Prepare and manage the workshop budget, tracking costs and identifying cost-saving opportunities.
• Maintain accurate job card records of maintenance, repairs, and equipment history and ensure workshop loading is correctly updated.
• Generate reports on workshop performance, equipment reliability, and downtime and utilise to improve technician utilisation and efficiency.
• Collaborate with management to identify and resolve operational challenges.

Role Level on the Rygor Career Journey Map: M2, Line Manager.

Rygor is an official UK Best Workplace for Development, and we are committed to helping you achieve your goals, which is why we have a career journey map to help you understand your potential routes of development. You are a specialist in what you do. This may mean that you have had to achieve specific qualifications in your field to enable you to effectively carry out your role. Although you do not manage or supervise other team members, your colleagues can rely on you to ensure you are doing the right thing and achieving great results.

What's it like to be part of Team Rygor?

"Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful and choosing Rygor to grow your career is something no one can regret."- Patrick, Technician

Skills & Behaviours Required for this Role:

Qualification - You will need to be level 3 (NVQ or City and Guilds or IMI Qualification) in HGV Vehicle Repair and maintenance and/or plant repair and maintenance.

Leadership - Creating a team which works together is all about exceptional leadership which inspires those around them to do their best and deliver exceptional customer service. Great leaders listen, are empathetic and lead by example.

Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges. This is important when negotiating and selling for Rygor Plant, therefore previous experience in a similar role within the construction industry is required.

Motivation - To ensure personal and team success, being motivated is essential and is a key part of your role and it is part of being a brilliant team player.

Attention to Detail- Precision in diagnosing issues and conducting repairs to ensure vehicles meet safety and performance standards.

Time Management- Ability to prioritize and complete tasks within timeframes to meet customer demands and maintain workshop efficiency.

Communication- This role requires an individual with strong verbal and written communication skills, to communicate with all stakeholders.

Our Values & Behaviours

We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. You can read more about our values and the behaviours on our website.

Rewarding

I am grateful. I am courageous. I am curious.

• Reliable

I am honest. I am attentive. I am trustworthy.

Respectful
I am inclusive. I am resilient. I am kind.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role and hold the necessary qualifications, we encourage you to apply, even if you don't feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Benefits for you

• A day off for your Birthday
• 23 days of annual leave per year plus Bank Holidays
• Four times death in service benefit
• Branded uniform and boot allowance.
• Working for an official Great Place to Work™ and UK Best Workplace for three years running!
• Working for a Best UK Workplace for Wellbeing
• Working for a UK Best Workplace for Development
• Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards
• Recipients of the Bronze Award under the Armed Forces Covenant
• Access to 100s of employee perks on Perkbox
• Auto-enrolment pension
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
• Mental Health First Aiders
• Toolbox insurance
• Reward and recognition programmes, including our annual Rygor Group Awards
• Annual appraisals programme and progression opportunities
• Manufacturer training and access to our in-house training hub
• Long service recognition

About Rygor Plant

Rygor Plant is part of the industry-renowned Rygor Group, which also owns Rygor Auto (an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.)

Rygor Plant is a dealer for Mecalac / Dieci / XCMG & KAESER XCMG and we are proud to be their chosen partner for sales and aftersales.

Our Group has multiple industry and network awards under our belt and provide exceptional customer service. What's more, we are officially a Great Place to Work™ three years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

✅ Hiring Process

1. We shortlist CVs online, so make sure to include information about yourself that makes you stand out.
2. You may received a short screening call with our hiring manager or a member of our people team.
3. Come to site and meet the team, have a tour, and let's have a chat so we can get to know each other better. Your interview will include a chat with the hiring manager and potentially an interview task.
4. If your application is successful, we'll be excited to make you an offer.

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.