Service Manager - Rheumatology, Bone & Neurology

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Detailed job description and main responsibilities

To develop and deliver high quality, responsive and cost effective services in line with the requirements of Key stakeholders, the Trust strategic direction, and the Directorates Annual Service Plan.

To provide and develop a working environment and open culture which fosters high morale and commitment among staff and promotes their wellbeing, professional and personal development.

To support the Directorate senior management team in the planning, development, provision and review of the Directorate services

To ensure the delivery of excellent, patient focused and cost effective services in line with the Trust's Strategic Direction and Service Plans and responsive to the needs of patients carers, General Practitioners and the PCT's

To provide professional operational leadership for the service within the Directorate to promote the delivery of high quality, cost effective services

To set and review standards of service continuously, in line with the local modernisation targets, the NHS Plan, local contractual requirements, activity and financial targets

Within area of responsibility ensure that the Directorate meets its agreed annual financial activity and other performance targets

Person specification

Qualifications

Essential criteria

• Post Graduate degree or the equivalent level of working experience within a relevant role

Knowledge

Essential criteria

• Operational management experience, including (preferably with some exposure to the NHS). • Staff management experience. • Budget management experience. • Experience of managing change. • Familiarity with clinical management issues is advantageous. • Evidence of training in managerial skills e.g. project management, leadership etc.
• Ability to manage and deliver to deadlines and within resources.
• Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
• Demonstration of Patient First methodology.
• A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals

Experience

Essential criteria

• A demonstrable capacity and capability for operational/clinical service management at middle level in an acute hospital environment or similarly complex organisation, including staff management, financial management and change management.
• Demonstrable success in delivering change and performance with and through your teams, by engaging them in development & delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
• Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions. Able to adapt communication style as necessary. A confident and competent formal and informal communicator
• Ability to analyse complex problems and interpret information effectively and exercise sound judgement and develop practical and workable solutions as a consequence
• A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
• Ability to manage to deadlines and within resources.
• Demonstrates commitment to high standards of patient care and service delivery and demonstrates evidence of developing innovative practice and of being proactive in the management of change
• Has the ability to adapt to challenging and changing situations/demands and able to lead colleagues through stressful situations
• A good understanding of the changing NHS

Skills

Essential criteria

• Ability to analyse complex problems and to develop practical and workable solutions to address them.
• Ability to think and plan tactically and creatively, and to prioritise work programs in the face of competing demands
• IT literate with ability to use all Microsoft Office applications.
• Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations;

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• SM Rheum Bone Neuro (PDF, 712.3KB)