Service Manager - MREH

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Detailed job description and main responsibilities

The Service Manager will be instrumental in ensuring the delivery of high-quality, efficient, and patient-centered services across a diverse range of specialties. Key responsibilities include:
• Operational management of the Clinical Services within the Care Division
• Driving performance improvement and service transformation.
• Managing budgets, resources, and workforce planning.
• Ensuring compliance with clinical governance and quality standards.
• Engaging with staff and stakeholders to foster a culture of continuous improvement and excellence in care.

Person specification

Qualifications

Essential criteria

• Graduate or equivalent level of experience
• Managerial qualification equivalent to post graduate diploma or equivalent experience
• Master's Degree or equivalent experience.

Knowledge

Essential criteria

• Knowledge of specific area acquired through a degree or equivalent experience or training.
• Highly specialist knowledge of managing within a NHS healthcare setting.
• Detailed knowledge and experience of managing capacity, demand and activity.
• Knowledge of managing staff within a healthcare setting and experience of managing a Directorate.
• Knowledge and experience of project/programme management.

Training and Experience

Essential criteria

• Proven experience of and demonstrable achievement in managing healthcare services.
• Experience of project management and imaginative planning.
• Experience of managing a diverse team.
• Measurable track record in involving and motivating staff to improve performance
• Experience of successfully managing the implementation of change.
• Evidence of professional leadership, leading to innovation in practice.
• Experience of identifying education and training needs of staff utilising.
• Evidence of continuous professional development.
• Experience in clinical audit/benchmarking.
• Experienced in complaints management.

Desirable criteria

• Experience in workforce planning.
• Experience in setting establishments and using workforce toolkits including dependency tools.
• Experience in R&D.
• Experience of modernising services without additional resources.
• Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
• Management of resources with a good track record with change management, efficiency savings and financial recovery plans

Skills and Abilities

Essential criteria

• Ability to present highly complex and emotive information clearly and openly with staff.
• An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
• Able to hold professionals and peers to account.
• Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets.
• Good performance management skills combining clarity around expectations, direction and holding others to account.
• Ability to analyse performance, capacity and demand and financial information.
• Excellent numerical and presentational skills.
• Negotiating and influencing skills.
• Ability to make calm rational decisions in the face of adversity.

Desirable criteria

• An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
• Strong analytical skills and ability to consider the wider picture.

Attributes

Essential criteria

• Honest.
• Open minded, treats colleagues with dignity and respect.
• Capacity to work with clinicians and staff at all levels.
• Exemplary personal standards of conduct and behaviour.
• Inspires others and leads by example.

Others

Essential criteria

• Mobility to travel across sites.
• Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
• Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing agendas.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Service Manager (PDF, 304.4KB)
• Service Manager (PDF, 304.4KB)
• Functional Requirements Form (PDF, 920.2KB)
• Candidate Essential Guide Non Medical (PDF, 1.3MB)
• Candidate Essential Guide Medical and Dental (PDF, 1.4MB)