Service Manager - Maternity and Neonatal Services

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Detailed job description and main responsibilities

Operational Management
• Provide hands-on operational management to designated areas of the Directorate, ensuring the delivery of services in line with expected service standards
• Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets.
• On behalf of the Deputy General Manager, work closely with the Service Directors and Clinical Directors to assure up-to-date job plans and EWTD compliant working patterns for junior doctors, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service.
• Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Divisional Midwives, with medical staff and with the Patient Advisors.
• Undertake appropriate projects identified by the Deputy General Manager and General Manager.
• Promote excellent customer service and patent experience throughout all areas of responsibility taking remedial action to correct poor and unresponsive service.
• Lead on Health and Safety an risk reviews for designated areas of responsibility
• Ensure that clinical template, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
• Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
• Support completions of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

Staff Management
• Line manage administrative staff and ensure all staff receive an annual appraisal and personal development plan.
• Take responsibility for the effective recruitment, selection and induction of appropriate staff within the Directorate, in accordance with the Trust's Recruitment and Selection procedure.
• Support Service Directors to co-ordinate annual leave and study leave for all medical staff in order that safe cover is always maintained and agency expenditure is minimised. New deal compliance must be maintained at all times.
• Lead grievance and disciplinary investigations.
• Chair or otherwise contribute to disciplinary and other hearings as requires, including those involving staff outside the portfolio. NB. Service Managers have disciplinary powers up to and including final written warnings.
• Ensure close working relationship are maintained with the clinical professionals on all matters relating to patient care within the Directorate.

Financial Management
• Manage expenditure in those areas for which the Deputy General Manager delegated budgetary responsibility initiating corrective action as appropriate.
• Play an active role in identifying area within directorate where expenditure can be reduced and/or income generated.
• Work with multi-disciplinary teams on ensuring appropriate breadth and depth of coding and income maximisation.
• Lead specific projects to improve financial management and service line management as agreed with the Deputy General Manager
• Work with finance, information, clinical services and other service manager colleagues to ensure service line information and cost allocations are accurate and that the resulting intelligence is considered and acted upon.
• Participate in the business planning process, producing capital and revenue business cases and proposals for service development.
• Produce on behalf of the directorates performance reports for the Divisional, Directorate and sub-directorate Boards.
• Ensure adherence to Trust SFIs
• Supervise capital projects on behalf of the General Manger & Deputy General Manager ensuring delivery to budget programme
• Maintain the confidentiality of the information that they will be party to in undertaking this role.

Communication
• Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
• Ensure all communication is presented appropriately to different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.

Please see attached job description and person specification to this advert for further details.

Person specification

Education and Qualifications

Essential criteria

• Degree level Qualification or equivalent
• Experience to Master's level or equivalent
• Evidence of on-going development

Desirable criteria

• Post-graduate management qualification

Experience

Essential criteria

• Management experience
• Budget/ Financial responsibility
• Significant staff management experience
• Significant operational management experience in a dynamic customer focused environment

Desirable criteria

• Significant operational management experience in a dynamic customer focused environment
• Project management experience
• Experience of managing elective admissions and waiting list management
• Experience of business planning
• Change management experience in a multi-disciplinary environment

Skills and Knowledge

Essential criteria

• Engagement skills with clinical teams to assure successful delivery of services
• Knowledge of Health Service management
• Ability to plan, manage and achieve business and personal objectives
• Ability to manage change effectively and diplomatically
• Knowledge of current issues affecting the delivery of clinical services within an acute teaching hospital
• Excellent computer skills including word, excel, PowerPoint with the ability to produce reports

Desirable criteria

• Experience of process mapping and redesign of clinical pathways
• Experience of workforce redesign
• Experience of business planning
• Knowledge of computer systems and information networks
• Knowledge of clinical governance

Personal qualities

Essential criteria

• Commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements.
• Commitment to develop a culture that promotes equality and diversity

Important

• The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 944.2KB)
• Functional requirements (PDF, 375.8KB)
• Guidance for applicants (PDF, 85.4KB)
• Policy Statement (PDF, 144.5KB)
• Staff Benefits and Wellbeing (PDF, 196.5KB)
• Recruitment Pack (PDF, 2.8MB)