Service Manager Locality Services

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West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

We are seeking to recruit to the post of Service manager for the Locality services across Ealing Borough.

Applicants must have a successful track record of managing and leading District nursing services as a Registered General Nurse (RGN).

The portfolio for Locality services includes;
• District nursing
• Tissue Viability service
• Bladder and Bowel services
• Phlebotomy
• Care Coordination

Candidates are required to have significant experience in all aspects of managing and leading services and demonstrate a strong commitment to Partnership working; Staff engagement, Patient involvement and all aspects of Clinical Governance.

The role is supported by 4 Matrons and an Operational service manager, who deals with Data management and requests; Administration staff as well as the Domiciliary Phlebotomy service across Ealing Borough.

Services are aligned to Locality Teams across the Borough and the successful candidate will play a key role in embedding the relationships and further integrating services.

Main duties of the job

A key and active member of the Integrated Service Line Senior management team (SMT) representing Locality services

Establishing and maintaining relationships with Key stakeholders both internally and externally to the Organisation.

Providing consistent Leadership and management to the teams and working in collaboration to deliver responsive, patient centred care in line with NICE guidance as well as local and National standards

Ensuring that the KPIs are delivered and any risks are escalated at the earliest opportunity to ensure that mitigation is in place.

Responsibility for Locality service's Budgets and resources; ensuring that services are delivered within the financial envelope

Ensure compliance with our clinical governance framework; you will motivate colleagues, champion service user safety and dignity and drive continuous improvement.

To continuously strive to improve the quality and delivery of services within the portfolio

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications and Training

Essential criteria

• Professional nursing qualification (RGN), with appropriate Professional registration
• Educated to degree/ diploma level with a relevant qualification or equivalent experience.
• Clinical/post graduate management qualification to masters or equivalent level of experience and proven ability to perform at this level

Experience

Essential criteria

• Extensive experience of, and demonstrable achievements, in managing Community District Nursing services
• Management of resources and good track record with change management, efficiency savings and financial recovery plans.
• Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
• Experience of managing a diverse practitioner team (multi-site).
• Measurable track record in involving and motivating staff to improve performance

Desirable criteria

• Project management
• Experience of preparing and presenting reports at Board Committee level.
• Experience of transformation in community services.

Skills & Abilities

Essential criteria

• Ability to present highly complex and emotive information clearly and openly with staff.
• Ability to present a range of information clearly and through different means
• An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
• Able to hold professionals and peers to account.
• An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
• Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets.
• Good performance management skills combining clarity around expectations, direction and holding others to account.
• Ability to analyse and interpret performance and financial information, excellent numerical and presentational skills.

Knowledge

Essential criteria

• Knowledge of team development and workforce requirements for modern health and social care services.
• Understanding of clinical governance framework and its application in practice

Other requirements

Essential criteria

• Highly motivated and able to work independently and for long periods of prolonged concentration.
• Flexible about hours of work.
• Ability to be calm under pressure, to contain others emotional distress and anxiety.

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD Service Manager (PDF, 336.6KB)