Service Manager - Intermediate Care

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We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. Conquest Hospital and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good'.

Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.

In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.

Job overview

An exciting opportunity to join our intermediate care team within ESHT. This is a secondment or fixed term contract opportunity of up to 6 months to provide operational oversight of our intermediate care units at Bexhill Hospital, Rye Hospital and our nursing staff within Milton Grange in Eastbourne.

You will work closely with our Head of Nursing, Matrons, ACP's, Therapy Leads to maintain high levels of operational oversight of the flow within our units.

You should have a good understanding of staff management, discharge pathways, problem solving, MDT working, and working with key stakeholders such as Adult Social Care, League of Friends, Charities, Volunteers and ICS.

The base for this post will be Bexhill Irvine Unit, but travel across all 3 areas will be required. Visible leadership is required.

If you are an internal member of staff applying for a secondment opportunity, you should discuss with your line manager before applying. Full details can be found in the secondment policy available on the Trust extranet.

Main duties of the job

• Support the CHIC OPEL daily calls including operational flow into the IMC units.
• Attend the BIU and Rye Board Runs.
• Provide leadership and support to the IMC Matrons/Clinical Therapy Leads/Operational Support Officer - making sure that we are up to date with HR issues.
• Finance oversight of the IMC units.
• Recruitment oversight of the IMC units.
• Escalation of Long length of Stay patients to the HON.
• Managing data in relation to ALOS, RCS score, PCAT scores, P2A-D, NWB, Stroke data.
• Completing Integrated Performance Reports.
• Visible leadership to Bexhill Irvine Unit, Rye Hospital and Milton Grange.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Educated to degree level or proven equivalent experience, skills and knowledge demonstrable.
• Recognised leadership / management qualification or equivalent training and experience.
• Budget management qualification or equivalent level of knowledge and experience
• Evidence of ongoing relevant professional training and development to Masters level or equivalent level of knowledge and experience

Desirable criteria

• Professional healthcare qualification, with current registration
• Additional qualifications relevant to CU

Experience

Essential criteria

• A broad range of in-depth clinical and/ or managerial experience at a senior level in NHS or a similar large complex organisation.
• Demonstrates an ability to critically analyse, problem solve and prioritise. Experience of effective management of health care services
• Evidence of service delivery and of holding others to accoun
• Proven experience of staff management
• Experience of managing budgets.

Desirable criteria

• Relevant experience in a similar role in NHS
• Experience of undertaking service improvement audit
• Previous experience of project management

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD (PDF, 216.6KB)
• Guidance for Applicants - AFC (PDF, 152.4KB)