Service Manager Environmental Regulation and Licensing
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Service Manager Environmental Regulation and Licensing
This is an exciting opportunity to lead change and improvement work across a large innovative and friendly regulatory and public health service. We cover Environmental Health, Trading Standards and Licensing. We have a substantial commercial operation offering pest control and specialist cleansing services and we also run a stray dog kennels. A number of our teams are delivering nationally recognised work, and we wish to build on that success by further developing and improving our delivery across the whole service. We work closely with a range of internal and external partners and we have a number of posts funded by those partners as well as receiving significant funds through our proceeds of crime work to reinvest in prevention. We are a regular research partner with the University of Sheffield.
We are strong advocates for using systems thinking, behavioural insights and customer focussed data, to drive customer benefits and we are developing and utilising new training pathways to help our people grow and succeed.
We are looking for an experienced operational leader with a background in regulatory and public health behaviour change work who has the analytical and people skills to develop and deliver new ways of working and service provision. A passion to make progress every day, you will be the service lead for certain key cross cutting projects including service redesign projects, migration of our back office system from the current civica/flare system to their new CX platform (an IT project manager is in post and the project is in progress) and you will lead our governance, compliance and customer feedback and engagement work.
A strong track record of improved outcomes from partnership working is required as is management experience of identifying opportunities and improvements and guiding teams through change to successful conclusion with quantifiable improvements.
You will have a recognised advanced qualification in Environmental Health, Trading Standards or a closely aligned subject and considerable experience of applying that knowledge. You will be comfortable working at both a strategic and tactical level to advise and assist on complex regulatory and public health improvement issues.
The postholder will report to and deputise for the Assistant Director for Environmental Regulation and Licensing and will work across and beyond the service including supporting our operational team managers. The role is focussed on change, improvement and cross cutting issues, rather than day to day line management, however the cover requirements mean you must be skilled at both. The post is nominally full time although some reduction in hours/enhanced flexibility may be possible. Many of our roles including this one operate a hybrid working model.
For an informal discussion please don't hesitate to contact Ian Ashmore, Assistant Director Environmental Regulation and Licensing: [email protected]
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.