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Service Manager - Children's Residential Services

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Job Description

Children and Family Services are recruiting a Service Manager based Truro.

The Service & Team:

Working within the Children and Families Service in Children's Social Care, the successful applicants will join our residential services to meet the needs of children and young people who are in the care of the Local Authority and who may have experienced abuse and trauma.

The Role:

The Service Manager has line manager responsibility for the two registered managers who have operational responsibility for the children's homes and ensuring quality standards are maintained. The postholder will assume accountability for the satisfactory operation of the home in line with Ofsted requirements. This Service Manager will also be the legal Responsible Individual and the successful applicant will have previous experience of managing in a social care setting, knowledge of the Regulations and standards pertinent to Children's Homes. The Service Manager will collaborate with multi-disciplinary teams, including the Home Hub to ensure careful matching and planning for children entering care within the homes is of a high standard

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to an enhanced criminal record disclosure check.

Working Pattern:

The usual working pattern is Monday to Friday; however, a flexible working approach is taken to meet the needs of the residents and staff.

What you'll need to succeed:

The successful applicant will be educated to NVQ level 5 with a willingness to undertake further academic studies and/or training to enhance the service understanding and capacity to respond to the complex needs children and young people may present with. They will have significant management experience, knowledge, skills and experience of working with children, young people and their parent / carers, and be able to demonstrate a track record of successful performance in residential care provision. The successful applicant will have a curiosity about behaviours and a commitment to the best outcomes for children and young people; emotional resilience and a good working knowledge of Ofsted inspections and Children's Homes (England) Regulations 2015.

Please read the role profile for the full details of this role attached below in this advert

What you'll get in return:

A competitive salary, as the Responsible Individual you will get support from the Head of Service and the broader Multi-disciplinary Team, including good reflective supervision. In addition, quality training and career development is provided for all staff. The Council also offers a relocation package to support people moving to Cornwall.

Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a competitive salary.

• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions

• a generous annual leave entitlement with the potential to purchase additional leave.

• A national award-winning employee health and wellbeing programme

• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Please note, we are unable to offer sponsorship for this role

The full role profile is attached here

For more information or an informal chat about the role please contact - Julie.goodwin@cornwall.gov.uk

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process.

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

About Us

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Service Manager - Children's Residential Services

Cornwall Council
Truro, UK
Full-Time

Published on 29/06/2025

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