Service Manager - Bedford Children's Services
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Detailed job description and main responsibilities
Service Delivery and Improvement
Ensure the efficient organisation of clinical and non-clinical services within Children's Services, making best use of capacity to deliver activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources (National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc).
Communicate information in relation to service delivery to a range of people at all levels within and external to the Trust; providing explanation as appropriate for any breakdown in service delivery.
Continually analyse service performance data against regional and national data, taking into account potentially conflicting information and develop service improvement plans.
Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required.
Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty.
To undertake annual business planning and develop plans for the Clinical Specialty.
Operate as the champion for service modernisation and change sharing best practice, successes and learning across the Group.
Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical services.
Financial and Performance Management
Operate as accountable budget holder for the relevant clinical specialty budget within a large clinical service and be accountable for all pay and non-pay expenditure.
Ensure that budgets are managed in accordance with the Trust's Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit.
Ensure the clinical specialty meets the required performance standards.
Share and communicate performance indicators and level of performance throughout the relevant clinical specialties, taking action where required to address variance form the standard/milestone.
Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken
Communicate the terms of the SLA throughout the relevant clinical specialty as required for proactive and sound financial management
Work collaboratively with the General Manager to lead the relevant clinical specialty in the development of cost improvement plans their implementation as part of financial recovery processes
Create formal reports on service delivery performance and improvement to be shared Trust wide and with external partners
Develop capital and/or revenue business cases in conjunction with the General Manager for the Programme Investment Group
The Children's Services Manager will lead on development, implementation, establishment and review of performance management systems within the scope of the relevant clinical specialty - it is critical that this is done collaboratively with other clinical specialities within the Group
Risk Management and Governance
Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with the Trust Infection Control policies and clinical guidelines
Support the Head of Nursing and General Manager, Matron and Clinical Lead in the delivery of governance plan for Clinical Specialty
Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place
Work collaboratively with colleagues to ensure that risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile
Work collaboratively with colleagues to address complaints and incidents appropriately - lead the learning from such events to ensure that learning is achieved across Clinical Specialty
Workforce management
To line manage staff in accordance with the Trust's policies and objective.
To ensure appropriate methods are used to determine the staffing requirements at all times and to ensure managers are equipped with the knowledge, insight and support to manage their staffing resource in the most effective manners
Ensure that the most effective communications methods are used throughout the group to inform staff members of developments, objectives and news in order to develop an inclusive culture,
To ensure that training and development needs are identified through regular training needs analysis and that those needs are carefully budgeted and executed in line with the available resource
Ensure compliance with mandatory training requirements for all staff, regularity of appraisals for all staff and appropriate performance management and arrangements
To lead investigations and reviews of incidents and potential performance issues in line with Trust policy, and in a thorough and transparent manner, within appropriate timescales, seeking support and guidance as necessary
Line management of administrative staff within the relevant clinical specialty, either directly or through delegated responsibility
Person specification
Qualifiactions
Essential criteria
- Educated to Degree level or equivalent experience
- Management/leadership qualification or equivalent experience
- Evidence of continued professional development
- Further relevant training
Desirable criteria
- Project Management Qualification
Experience
Essential criteria
- Experience of working in a management role
- Experience of managing, leading and motivating a team
- Experience of working on projects
Knowledge
Essential criteria
- Financial procedures and a working knowledge of financial processes
- Business planning/annual planning
- Understanding of change management
- Able to use IT systems including Microsoft Office
- Good understanding of the current NHS agenda and healthcare policy
- Knowledge of service improvements/transformation and project management
- Risk management and governance
Desirable criteria
- NHS IT systems
Personal Skills
Essential criteria
- Good analytical and problem solving skills
- Ability to work independently and make autonomous decisions
- Ability to embrace, lead and drive change
- Ability to organise and prioritise own workload and direct the work to others and adjust plans as required in both the short and long term
It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
All new staff will be subject to a probationary period covering their first six months in post.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Job Description (PDF, 224.6KB)
- Person Specifaction (PDF, 136.4KB)
- Functional Aspects (PDF, 144.4KB)
- Disclosure & Barring Information and Recruitment of Ex-Offenders (PDF, 78.5KB)
- Staff Diversity Network (PDF, 140.3KB)
- Information for Disabled Applicants (PDF, 98.7KB)
- Bedford Hospital Site map (PDF, 2.6MB)
- Staff Benefits (PNG, 1.6MB)