Service Manager- Acute & General Paediatrics and Outpatients

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you'll need for this role, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading.

Explore 'Inside MFT - Your Candidate Place'

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT - Your Candidate Place. This welcoming one-stop hub gives you a real sense of who we are - what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You'll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access 'Inside MFT - Your Candidate Place', simply click on the relevant PDF document under the 'Documents to download' section and once opened, you can either scan or click on the QR code.

Closing vacancy listings early

We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we're proud to be ALL HERE FOR YOU-for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application-especially personal statements and responses to role-specific questions-is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Person specification

Qualifications

Essential criteria

• Graduate or clinical qualification relating to speciality.
• Managerial qualification equivalent to post graduate diploma
• Masters Degree or equivalent experience.

Desirable criteria

• Experience or qualification relating to specialty

Knowledge

Essential criteria

• Knowledge of specific area acquired through a degree or equivalent experience or training.
• Highly specialist knowledge of managing within a NHS/healthcare setting.
• Highly detailed knowledge and experience of managing capacity, demand and activity
• Knowledge of managing staff within a healthcare setting and experience of managing a Directorate.
• Knowledge and experience of project/programme management.

Training and Experience

Essential criteria

• Experience of and demonstrable achievement in managing healthcare services.
• Management of resources with a good track record with change management, efficiency savings and financial recovery plans.
• Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
• Experience of project management and imaginative planning.
• Experience of managing a diverse team.
• Measurable track record in involving and motivating staff to improve performance
• Experience of successfully managing the implementation of change.
• Evidence of professional leadership, leading to innovation in practice
• Experience of identifying education and training needs of staff utilising.
• Evidence of continuous professional development.
• Experience in clinical audit/benchmarking
• Experienced in complaints management.

Desirable criteria

• Experience in workforce planning.
• Experience in setting establishments and using workforce toolkits including dependency tools.
• Experience in R&D.
• Experience of modernising services without additional resources.

Skills and Abilities

Essential criteria

• Ability to present highly complex and emotive information clearly and openly with staff.
• An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
• Able to hold professionals and peers to account.
• Good performance management skills combining clarity around expectations, direction and holding others to account.
• Ability to analyse and interpret performance and financial information.
• Excellent numerical and presentational skills.
• Negotiating and influencing skills.
• Ability to make calm rational decisions in the face of adversity.

Desirable criteria

• An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
• Strong analytical skills and ability to consider the wider picture.

Attributes

Essential criteria

• Open minded, treats colleagues with dignity and respect.
• Capacity to work with clinicians and staff at all levels.
• Exemplary personal standards of conduct and behaviour.
• Inspires others and leads by example

Others

Essential criteria

• Mobility to travel across sites.
• Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
• Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing agendas.

Employer certification / accreditation badges