Service Manager

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Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

We're looking forward to hearing from you!

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent relevant and significant experience

Desirable criteria

• Managerial qualification equivalent to post-graduate diploma

Knowledge

Essential criteria

• Knowledge and experience of project/programme management.

Desirable criteria

• Knowledge of the clinical effectiveness, patient safety and quality agenda

Training and experience

Essential criteria

• Operational management experience, which would usually have been gained through at least 3 years of working within the NHS at management/operational level

Skills and abilities

Essential criteria

• Able to present relevant written and verbal information in a concise format
• Able to converse with all levels of staff from within the organisation
• Able to build effective relationships with consultants and other clinicians
• Able to deuce key points from large / complex volumes of numerical and other data
• Strong analytical skills and ability to consider the wider picture including future scenario planning
• Able to persuade, negotiate and influence staff
• Able to provide and receive highly complex, sensitive or contentious information
• Able to get the best out of staff and able to performance manage them
• Able to be flexible, readjust plans and prioritise work within set deadlines
• Able to develop and implement policies / protocols for own area
• Able to use IT and have key board skills to produce self-generated information
• Have effective communication skills
• Ability to motivate and inspire
• Ability to work effectively in a complex and changing environment

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Service Manager JD/PS (PDF, 196.1KB)
• Service Manager Gen Surgery/Urology WTWA (PDF, 196.1KB)
• Functional requirements v8 service manager (PDF, 920.2KB)
• Candidate Essential Guide Non Medical (PDF, 1.3MB)