Service Manager

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Service Manager - Business Sheffield

We are seeking a passionate and dedicated professional to manage the operational delivery of business support for Business Sheffield. As a key member of the Economy, Skills, and Culture leadership team, you will lead the development and delivery of services that provide outstanding support to individuals starting new businesses as well as to established businesses in Sheffield.

About Business Sheffield
Business Sheffield supports businesses of all kinds, helping them establish, grow, and achieve their full potential through expert Business Advisors, a free workshop programme delivered by industry specialists and funding and networking opportunities. We support individuals and businesses in:

• Starting up and attracting investment
• Specialist tech start up and scale up advice including a pre accelerator tech programme TechForge
• Setting up efficient business processes
• Enhancing productivity and profitability
• Adopting low-carbon and sustainable practices
• Survival and growth on the high street

All this is underpinned by our Gateway Team, which delivers exceptional customer service and manages our workshop programme and events.

The Business Sheffield team operates from Electric Works in Sheffield city centre, delivering face-to-face appointments, networking events, and workshops. We are proud to have transformed the way we deliver business support in recent years, focusing on engaging with diverse communities and existing business networks across the city. Our efforts have been recognised, including the Sheffield Chamber Business Awards' Equality, Diversity, and Inclusion Champion accolade.

About the Role
This is an exciting opportunity to join Sheffield City Council at a pivotal time. You'll play a central role in delivering the new City Futures Growth Plan, expanding existing projects, and commissioning new initiatives. Your responsibilities will include managing business support programmes, including the management of employed Business Advisors and teams of specialist consultants, integrating services and ensuring value for money.

You'll need to inspire and influence internal teams, partners, and stakeholders to adopt a collaborative approach that strengthens support for businesses across the city. This role requires someone with strategic insight, tactical problem-solving abilities, and emotional intelligence to build relationships across the council, businesses, national agencies, and the voluntary and community sector.

Why Join Us?

• Be part of a leadership team committed to Sheffield's growth and ambitions.
• Work on diverse, meaningful business support projects that make a real impact.
• Benefit from a flexible working environment.

Our Commitment to Equality and Inclusion

We are committed to ensuring our services and workplace are accessible, diverse, and inclusive. We actively work to increase the diversity of our workforce, particularly welcoming applications from Black, Asian, Minority Ethnic, Disabled, and LGBTQ+ individuals to better reflect the communities we serve. As a Disability Confident employer, we also support flexible working arrangements for staff with unpaid caring responsibilities.

Join Us

If you're a leader and expert in the business support field, ready to inspire teams and drive progress, we want to hear from you. This is a politically restricted post. Full-time employees work 37 hours per week, 52 weeks a year.

Take the next step in your career and help us shape Sheffield's business future. Apply today!

For an informal conversation about the role contact Yvonne Asquith, Head of Business Sheffield on yvonne.asquith@sheffield.gov.uk

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.