Service Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Oncology and Palliative care directorate is seeking to recruit an experienced, enthusiastic, motivated and confident Service Manager.

The successful candidate should have previous administration experience, excellent communication skills, be proficient with varied IT systems and have analytical skills. The post holder must also be able to work well within a team.

This role is for 12 months maternity leave cover and accountable to the Deputy General Manager.

The Service Manager will be responsible for the operational management and the effective and efficient delivery of services provided within Oncology and Palliative Care, in support of the General Manager (GM), Deputy General Manager (DGM), Clinical Director (CD), and Heads of Service ensuring effective co-ordination and management of budgets and agreed national or local performance objectives and contracts.

You will be self-motivated and able to work autonomously at pace. You will be effective in managing your time, workload and priorities. You will be highly analytical and confident to challenge the status quo while building excellent working relationships that quickly enable you to become a trusted and credible leader across all staff groups. You will be focused on outcomes and motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience. Someone who can think on their feet, balance the needs of multiple services and has aspirations for advancement.

Main duties of the job

• Assisting the Deputy General Manager in developing, supporting and implementing plans for service improvement.
• Delivering an efficient administrative service throughout the patient pathway of care by effective management of the administration staff.
• Responsible for the day-to-day delivery of services in accordance with agreed objectives, targets, quality standards, controls and resource constraints.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• Educated to degree level or equivalent knowledge gained from experience
• Evidence of Continuing Professional Development.

Experience

Essential criteria

• A demonstrable capacity and capability for operational/clinical service management at mid-level in an acute hospital environment or similarly complex organisation, including staff management, financial management and change management.
• Demonstrable success in delivering change and performance with and through your teams, by engaging them in development and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback.

Skills/Knowledge/ Abilities

Essential criteria

• Ability to analyse complex problems and to develop practical and workable solutions to address them.
• Business acumen, pragmatism and skilled in assessing potential risks and opportunities.
• IT literate with ability to use all Microsoft Office applications to deliver the requirements of the role
• Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and help them understand the Trusts and your performance expectations.

Desirable criteria

• Experience in marketing and customer services.
• A good understanding of the changing NHS environment.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 861.6KB)
• Functional Requirement Form (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)