Service Manager
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Job Introduction
Motus Commercials located in Manchester is on the lookout for a dedicated DAF Service Manager to join our friendly team providing exceptional levels of service to our customers. The position will see you working:
5 days per week Monday to Friday, 8.00am - 18.00pm
Salary - £40,000 - £60,000
Bonus - 25% of salary
Company Vehicle or allowance
From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:
• Company vehicle for business and personal use
• Holiday allowance of 25 days plus bank holidays
• A pension that pays through salary sacrifice matched contributions up to 8%
• BUPA medical insurance
• Life assurance 2 x salary
• Career development pathways
• Vehicle purchase discount
• Employee discounts with the Network Benefits
• Employee assistance programme
• Colleague introduction award
• Great career development
• Onsite mental health first aiders
• Seminars providing education on mental, physical and financial wellbeing
• Being Brilliant Awards
• Engagement & Charity Events
Here at Motus Commercials we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you're going, Motus Commercials wants to be part of your future.
Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for.
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
As a Service Manager at Motus Commercials in Manchester we will be looking for you to be able to demonstrate:
• Brilliant leadership skills.
• Main dealer experience
• Excellent communication skills both verbal and written.
• Clear vision in achieving business goals.
• An ability to motivate and inspire team members to exceed targets.
• An ability to build and maintain strong working relationships with both colleagues and customers.
• An understanding of the demands of the role and the time and attention needed to produce impressive results.
• A good eye for detail in recognising opportunities to help drive forward the succession of the Service business.
• A methodical approach to work.
• An ability to perform well under pressure.
It would be advantageous if you had:
• DAF Product experience
• Managerial experience
• Knowledge of Kerridge systems
Main duties will be:
As a Motus Commercials Service Manager, you will be responsible for proactively leading the efficient operation of the Service department, to deliver inspirational service to all our customers both internal and external and ensuring that we deliver the financial plan for the Service business.
• Managing a Team of Commercial Vehicle Technicians, Service Receptionists and Service Administrators.
• Ensuring the relationship between Service reception and Workshop Control is developed to lead the continual improvement of customer demand and service levels.
• Strengthening and developing long term customer and franchise partner relationships.
• Working with the Aftersales Executive to develop opportunities to grow the Service business.
• To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff.
• Ensuring the compliance of the Financial Control Policy in relation to all service areas.
• Ensuring MOT pass rates are in line or exceed company benchmarks.
• Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner.
• Working together with the Dealership Marketing team to identify opportunities to increase revenue streams.
• To enjoy your time as a Brilliant Colleague within Motus Commercials.
Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS TRA to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.