Direct Repairs Manager (0662)

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About Sage Homes

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

About the role:

As a key member of the team, you will manage newly built void properties and support a team of property maintenance technicians and a scheduler. Your role will focus on maintaining property conditions and ensuring high standards of workmanship, safety, and efficiency. You will contribute to the team's commercial viability and quality service provision. This roles main location is our Northampton office 1/2 days per week and the rest of the role will be spilt between field-based and working from home.

Key Duties include:

• Lead and support the maintenance team to ensure productivity, meeting KPIs and quality targets while maintaining a customer-focused approach.
• Oversee work scheduling, collaborating with the scheduler and technicians to ensure effective, cost-efficient allocation and timely completion of maintenance.
• Conduct property inspections, develop relet schedules, and provide accurate cost and time estimates for efficient resource management.
• Ensure Health & Safety protocols are rigorously followed, and conduct regular vehicle and equipment checks to maintain operational standards.
• Oversee stock and van audits, review scheduling systems, and validate expenses to promote efficiency and prevent fraud.
• Offer technical advice to contractors and colleagues, ensuring high standards across all activities and maintaining adherence to Sage Homes policies.
• Manage customer and partner relationships professionally, addressing issues promptly and fostering a positive, responsive service environment.

About you

• Proven experience managing technicians, contractors, and office staff.
• Multi-trade expertise, with knowledge of plumbing, carpentry, plastering, and finishing trades.
• Experience in a customer-facing maintenance role and familiarity with scheduling systems.
• Strong communication and organisational skills; proactive and resilient.
• Flexible, able to work overtime and handle emergency callouts when required.
• Holds a current clean driver's license.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

About the culture

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.

Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.

We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.