Service Manager

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Service Manager

Who are we?

Newmedicaare one of the leading providers of NHS ophthalmology services in England,providingoutpatients appointments, diagnostictestingand eye surgery. We aim to change lives through better sight and eye health.

We care forthousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look toestablisha nationalfootprintand open many new sites across the UK.

We are thrilled to say that following an independently conductedsurveyof Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.

Role overview

We are looking for a Service Manager to join our brand-new site in Ellesmere Port due to open in November 2024. This will be 40 hours over 5 days per week including cover on weekends on a rota basis.

The Service Manager is an essential role within the service leadership team, reporting to the Operational Director. The role is responsible for the day-to-day management and operational delivery of high-quality ophthalmology services at the site.

You'll be leading on service improvement -and it's a varied role - you'll be setting and monitoring utilisation and capacity targets, managing the patient feedback process, working towards KPI's, liaising with contacts across the Support Office teams and with external suppliers and managing your team, amongst a myriad of other tasks that make up a working day in a busy clinical service.

What skills and experience do I need?

We're looking for someone with previous operational management experience, gained in a healthcare setting - NHS or independent provider. You'll have a sound commercial acumen, working closely with the Operational Director to identify new service opportunities.

You'll have managed a team and will be well versed in leading and engaging your people, inspiring them along the journey with you.

You'll have demonstrable experience of working in a fast paced and target driven environment, and ideally will have experience of working in a regulated sector and understand broad governance requirements. It would be advantageous of you have working knowledge of CQC requirements.

You'll possess great stakeholder management skills, and you'll have the ability to flex your communication style to suit different audiences - from patients to your team and from Clinical Directors to external organisations.

You'll be an ace at time management and will be able to juggle priorities - we work in a fast-paced environment and things can change throughout the day, so you'll be able to react in the moment and make the sound business decisions.

And you'll be tech savvy - comfortable with working on a variety of IT systems and able to pick up new systems and programmes confidently and with ease.

In summary we're looking for a well-rounded operational manager - happy and able to turn your hand to a wide array of tasks every day!

What we're offering

• A salary of £40,000 to £50,000 depending upon experience
• 25 days annual leave plus one day birthday leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service, death in service cover, and the blue light discount scheme
• Free access to Headspace
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients

If you would like an informal chat about the opportunity or to request a job description, please contact joinus@newmedica.co.uk

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and an enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.