Service Manager

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Job summary

A new exciting opportunity is being offered in the Fens Service, within HMP Whitemoor and Springbank Ward in Cambridge, for a Band 8A Service Manager.

In Whitemoor there is an opportunity to join the team and be part of the delivery of the new Service Model, consisting of 2 Treatment Spurs and 1 Transition Spur alongside an Outreach Service.

Springbank is a 12-bed treatment and recovery focused ward. With an admission pathway of up to 12 months, we aim to provide a therapeutic environment offering planned care and treatment focusing on Psychosocial Interventions, DBT skills, and individual Recovery Plans.This is while focussing on least restrictive intervention which the ward has won a HSJ award previously.

The post holder will work to establish and sustain effective multi-disciplinary working partnerships with key stakeholders. NHS (CPFT and NHFT) and HMPPS, through a joint integrated approach. This is a newly awarded contract on behalf of HMPPS and NHS-E and will offer exciting opportunities for career development.

Ensuring that all aspects of service delivery, service development and quality improvement are focused on Residents and carer experience, residents' safety and clinical effectiveness. Establish excellent relationships with clinical staff, leaders and external stakeholders successfully developing high quality clinical services in response to evidence-based practice and commissioner requirements.

Main duties of the job

The postholder will support the clinical lead in the management of Fens Services within HMP Whitemoor and Springbank Ward, delivering safe and effective high-quality services, within the available resources, to achieve improved outcomes for SU. To develop and maintain successful working relationships with partner organisations and providers. To ensure a culture of high performance, ownership and accountability where safety, quality and excellence in SUoutcomes are consistently delivered

Are you ready to take on the challenge and help to make a real difference to people's lives?

About us

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Job description

Job responsibilities

Clinical

To provide the highest quality services within the resources
To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with trust governance arrangements.
To ensure that the Fens clinical team maintain clinical and care records in line with Trust policies and procedures.
To ensure that there are team systems and processes to provide a responsive and effective service to service users.
To promote an ongoing process of service improvement within the team
To ensure robust cross-organisational governance frameworks
To ensure that risk management and health and safety requirements are implemented
Participate in an on-call rota as required

Service

To support, develop and maintain high performing teams
To work with senior Fens clinical leads to ensure workforce plans and skill-mix supports agreed service priorities, key functions and targets as laid out within Fens contract
To provide senior leadership across the service, ensuring that all staff are supported in the delivery of their role.
To investigate and respond to comments/complaints/incidents in line with the Trust policy. To work effectively with HMPPS partners ensuring collaborative management of incidents are abided by
To ensure that the teams have systems and processes in place to manage the work of the team.
To work with senior colleagues to ensure that the team has appropriate operational management structures that support and develop team processes.
To ensure that the service staff work within the Policies of the
To develop a robust interface and maintain effective working relationships with other teams and services across CPFT and across partnerships agencies such as HMPPS and NHFT.
To work with clinical leaders and senior managers to ensure appropriate multidisciplinary staffing and skill mix, taking account of the skill requirements of the team and service.
To establish and maintain effective working relationships with stakeholders and commissioners.
To represent the service and its sub-teams in developing the work of the service with other agencies, leading as required.
To participate in service planning and development as part of the directorate business planning process.

Research & Service Evaluation

The post holder will have a role in identifying service needs and gaps, and supporting the research delivery of the Fens contract and relevant research and service evaluations as necessary.

Financial Responsibility

To manage allocated budgets, with support from finance colleagues, so that services are delivered to acceptable clinical standards within the resources
To ensure compliance with all Trust Policies and Procedures e.g. Standing Financial Instructions

Human Resources

To maintain the team performance management framework, taking appropriate actions, and ensuring that there is clear communication of the team functions, standards and targets.
To manage team performance to ensure team targets are achieved
To ensure that all staff participate in appraisal, with an appropriate plan for training and development that links to team functions and targets
To work with professional leads to ensure that all team members receive appropriate supervision and that professional standards are maintained.
To work with professional leads to establish an effective recruitment process

Training & Development

To participate in regular supervision in accordance with good practice guidelines and Trust policy.
To participate in the Trusts annual Appraisal
To attend all relevant mandatory training as and when required to do

Quality & Patient Safety

Protection of Children & Vulnerable Adults To promote and safeguard the welfare of children, young people and vulnerable adults.
Implementation of NICE guidance and other statutory / best practice (if appropriate)
Infection Control - To be responsible for the prevention and control of
Incident reporting - To report any incidents of harm or near miss in line with the Trusts incident reporting policy ensuring appropriate actions are taken to reduce the risk of
To contribute to the identification, management and reduction of risk in the area of
To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience.
To ensure monitoring of quality and compliance with standards is demonstrable within the service on an ongoing basis.
To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients/ clients, visitors and staff.
General
To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.
To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this.
To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these.
To comply at all times with the Trusts Information Governance related policies. Staffs are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff are responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended.

Equality & Diversity

The Trust is committed to equality and diversity and works hard to make sure all staff and service users have access to an environment that is open and a free from discrimination. As a Trust we value the diversity of our staff and service users, and therefore recognise and appreciate that everyone associated with the Trust is different and so should be treated in ways that are consistent with their needs and preferences.

Therefore all staff are required to be aware of the Trusts Equality and Diversity Policy and the commitments and responsibilities the Trust has to:

Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act.
Advance equality of opportunity between people who share a protected characteristic and those who do not.
Foster good relations between people who share a protected characteristic and those who do not.

We firmly believe that it makes good business sense to have a workforce representative of the communities we serve and so encourage applications from all sections of the community.

To be noted:

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemption Order 1975) and as such it will be necessary for a submission for disclosure to be made to the Criminal Records Bureau to check for previous criminal convictions. The Trust is committed to the fair treatment of its staff, potential staff or users in line with its Equal Opportunities Policy and policy statement on the recruitment of ex-offenders

Job description
Job responsibilities

Clinical

To provide the highest quality services within the resources
To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with trust governance arrangements.
To ensure that the Fens clinical team maintain clinical and care records in line with Trust policies and procedures.
To ensure that there are team systems and processes to provide a responsive and effective service to service users.
To promote an ongoing process of service improvement within the team
To ensure robust cross-organisational governance frameworks
To ensure that risk management and health and safety requirements are implemented
Participate in an on-call rota as required

Service

To support, develop and maintain high performing teams
To work with senior Fens clinical leads to ensure workforce plans and skill-mix supports agreed service priorities, key functions and targets as laid out within Fens contract
To provide senior leadership across the service, ensuring that all staff are supported in the delivery of their role.
To investigate and respond to comments/complaints/incidents in line with the Trust policy. To work effectively with HMPPS partners ensuring collaborative management of incidents are abided by
To ensure that the teams have systems and processes in place to manage the work of the team.
To work with senior colleagues to ensure that the team has appropriate operational management structures that support and develop team processes.
To ensure that the service staff work within the Policies of the
To develop a robust interface and maintain effective working relationships with other teams and services across CPFT and across partnerships agencies such as HMPPS and NHFT.
To work with clinical leaders and senior managers to ensure appropriate multidisciplinary staffing and skill mix, taking account of the skill requirements of the team and service.
To establish and maintain effective working relationships with stakeholders and commissioners.
To represent the service and its sub-teams in developing the work of the service with other agencies, leading as required.
To participate in service planning and development as part of the directorate business planning process.

Research & Service Evaluation

The post holder will have a role in identifying service needs and gaps, and supporting the research delivery of the Fens contract and relevant research and service evaluations as necessary.

Financial Responsibility

To manage allocated budgets, with support from finance colleagues, so that services are delivered to acceptable clinical standards within the resources
To ensure compliance with all Trust Policies and Procedures e.g. Standing Financial Instructions

Human Resources

To maintain the team performance management framework, taking appropriate actions, and ensuring that there is clear communication of the team functions, standards and targets.
To manage team performance to ensure team targets are achieved
To ensure that all staff participate in appraisal, with an appropriate plan for training and development that links to team functions and targets
To work with professional leads to ensure that all team members receive appropriate supervision and that professional standards are maintained.
To work with professional leads to establish an effective recruitment process

Training & Development

To participate in regular supervision in accordance with good practice guidelines and Trust policy.
To participate in the Trusts annual Appraisal
To attend all relevant mandatory training as and when required to do

Quality & Patient Safety

Protection of Children & Vulnerable Adults To promote and safeguard the welfare of children, young people and vulnerable adults.
Implementation of NICE guidance and other statutory / best practice (if appropriate)
Infection Control - To be responsible for the prevention and control of
Incident reporting - To report any incidents of harm or near miss in line with the Trusts incident reporting policy ensuring appropriate actions are taken to reduce the risk of
To contribute to the identification, management and reduction of risk in the area of
To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience.
To ensure monitoring of quality and compliance with standards is demonstrable within the service on an ongoing basis.
To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients/ clients, visitors and staff.
General
To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.
To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this.
To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these.
To comply at all times with the Trusts Information Governance related policies. Staffs are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff are responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended.

Equality & Diversity

Therefore all staff are required to be aware of the Trusts Equality and Diversity Policy and the commitments and responsibilities the Trust has to:

Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act.
Advance equality of opportunity between people who share a protected characteristic and those who do not.
Foster good relations between people who share a protected characteristic and those who do not.

We firmly believe that it makes good business sense to have a workforce representative of the communities we serve and so encourage applications from all sections of the community.

To be noted:

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

Person Specification

Education / Qualifications

Essential

oDegree or equivalent experience Professional qualifications

Desirable

oPost qualification continuing professional development especially in field of personality disorders/ mental health/psychological trauma

Experience

Essential

oIn depth experience as a senior professional or manager.
oEvidence of successful working within multi- disciplinary teams.
oEvidence of managing workload and ability to prioritise.
oClear understanding of psychological medicine services.
oEvidence of clinical supervision training and/or experience.
oEvidence of effective working with multiple stakeholders - internal and external

Desirable

oExperience of operational management of multiple teams.
oExperience in working in or managing psychological medicine services.
oExperience of working with wider stakeholder groups and partnership agencies such as HMPPS/other NHS trusts.
oExperience in research and service evaluation work
oLived experience of mental health

Skills and Abilities

Essential

oAble to demonstrate commitment to high quality care and service provision
oKnowledge of policy and legislation relating to adult mental health and social care
oEvidence of leadership ability, able to influence, involve and develop individuals and teams.
oDecision making and problem-solving skills.
oAbility to use performance management information and demonstrate understanding of performance information.
oExcellent IT skills. Ability to develop and manage databases, develop reports and presentations

Desirable

oExperience in audit.
oExperience of managing feedback, investigation of complaints or similar

Knowledge & understanding

Essential

oGood interpersonal skills and the ability to foster good inter and cross organisational working relationships.
oClear understanding of policy and national context within the OPPD Pathway
oAble to demonstrate initiative and be proactive
oPersonal qualities: oApproachable oReliable oThorough oDetermined oEnergetic oFlexible oEngaging oResilient
oCommitted to personal and team development

Desirable

oEvidence of continuing professional development

Other

Essential

oRecognise people's right to privacy and dignity, treating every person with respect.
oWillingness to embrace new psychological treatment models and new ways of working.
oWillingness to be flexible in approach and attitude.

Person Specification
Education / Qualifications

Essential

oDegree or equivalent experience Professional qualifications

Desirable

oPost qualification continuing professional development especially in field of personality disorders/ mental health/psychological trauma

Experience

Essential

oIn depth experience as a senior professional or manager.
oEvidence of successful working within multi- disciplinary teams.
oEvidence of managing workload and ability to prioritise.
oClear understanding of psychological medicine services.
oEvidence of clinical supervision training and/or experience.
oEvidence of effective working with multiple stakeholders - internal and external

Desirable

oExperience of operational management of multiple teams.
oExperience in working in or managing psychological medicine services.
oExperience of working with wider stakeholder groups and partnership agencies such as HMPPS/other NHS trusts.
oExperience in research and service evaluation work
oLived experience of mental health

Skills and Abilities

Essential

oAble to demonstrate commitment to high quality care and service provision
oKnowledge of policy and legislation relating to adult mental health and social care
oEvidence of leadership ability, able to influence, involve and develop individuals and teams.
oDecision making and problem-solving skills.
oAbility to use performance management information and demonstrate understanding of performance information.
oExcellent IT skills. Ability to develop and manage databases, develop reports and presentations

Desirable

oExperience in audit.
oExperience of managing feedback, investigation of complaints or similar

Knowledge & understanding

Essential

oGood interpersonal skills and the ability to foster good inter and cross organisational working relationships.
oClear understanding of policy and national context within the OPPD Pathway
oAble to demonstrate initiative and be proactive
oPersonal qualities: oApproachable oReliable oThorough oDetermined oEnergetic oFlexible oEngaging oResilient
oCommitted to personal and team development

Desirable

oEvidence of continuing professional development

Other

Essential

oRecognise people's right to privacy and dignity, treating every person with respect.
oWillingness to embrace new psychological treatment models and new ways of working.
oWillingness to be flexible in approach and attitude.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

Cambridgeshire and Peterborough NHS Foundation Trust
Address

Fens Service, HMP Whitemoor

Longhill Road

March

PE15 0PR

Employer's website

Service Manager

Service Manager

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