Service Line Manager - Community Psychosis Pathway

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Detailed job description and main responsibilities

The post holder will:

• Provide non-clinical leadership and be accountable for the operational delivery and strategic development of the ICMP service.
• Analyse complex service data and implement action plans to improve performance and outcomes.
• Manage delegated budgets and ensure efficient use of resources.
• Lead recruitment, staff deployment, and shift planning across multiple sites.
• Apply HR policies and oversee staff development, appraisals, and supervision.
• Ensure clinical standards are upheld across the pathway, supporting evidence-based care.
• Facilitate training, mentoring, and student placements.
• Engage in service-level research and audits to inform continuous improvement.
• Communicate effectively with a wide range of stakeholders, including service users, carers, and partner organisations.

Person specification

Education/Qualifications

Essential criteria

• Relevant professional qualification in health or social care (e.g., RMN, Social Work, Occupational Therapy) or equivalent experience.
• Completion of mandatory training relevant to the role (e.g., safeguarding, infection control, health & safety).
• Where applicable, registration with a recognised UK professional body (e.g., NMC, HCPC)

Desirable criteria

• Evidence of ongoing professional development aligned with service leadership.
• Qualification or training in management or leadership.
• Experience facilitating training, mentoring, or coaching in a healthcare setting

Experience

Essential criteria

• Extensive experience managing community mental health services.
• Proven ability to lead multidisciplinary teams and deliver integrated care.
• Experience in operational leadership and performance management.

Desirable criteria

• Experience in strategic planning and service transformation.
• Budget management and resource allocation experience
• Partnership working with statutory and non-statutory agencies.

Skills/Abilities/Knowledge

Essential criteria

• Strong communication and interpersonal skills across complex and sensitive context
• High level of autonomy in decision-making and strategic leadership.
• Proficiency in using electronic patient record systems and data analysis too

Desirable criteria

• Ability to interpret complex data and implement service improvements.
• Skilled in planning, organising, and managing competing priorities
• Emotional intelligence and resilience in high-pressure environments.

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high volume of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Service Manager ICMP Bromley (PDF, 536.3KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)