Service Line Manager

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Detailed job description and main responsibilities

Leadership & Management

• Lead the service line, ensuring achievement of performance, quality, and safety standards.
• Manage staffing structures, workforce development, and promote a positive team culture.

Clinical & Service Delivery

• Ensure timely access to assessment and treatment for adults with complex mental health needs.
• Oversee demand and capacity planning and maintain compliance with KPIs and national standards.
• Manage delegated budgets and ensure evidence-based practice is embedded across teams.

Governance, Safety & Quality

• Maintain strong systems for risk management, Health & Safety, complaints handling, and safeguarding.
• Promote safe, effective care and adherence to Trust policies and regulatory standards.

Training, Education & Development

• Support identification of training needs, monitor learning, and facilitate student placements.
• Participate in audits, research, and Trust-wide improvement initiatives.

Communication & Partnership Working

• Maintain effective communication systems within teams.
• Work collaboratively with primary care, local authority teams, voluntary sector partners, and specialist services.
• Produce reports on complex operational and clinical issues when required

Person specification

Education/Qualifications

Essential criteria

• Educated to degree or diploma level with a relevant qualification or equivalent experience
• Clinical or postgraduate management qualification, or equivalent level of experience.
• Proven ability to perform at this level, demonstrating knowledge and competency expected of a senior manager.

Desirable criteria

• Postgraduate training in leadership, service improvement, or change management .
• Additional training related to risk management, governance, or quality improvement.
• Evidence of continued professional development (CPD) relevant to mental health services or operational management (required for maintaining effectiveness per JD expectations).

Skills/Abilities/Knowledge

Essential criteria

• Ability to provide and receive complex and emotive information with staff, service users, carers, and stakeholders
• Ability to present information clearly and communicate effectively.
• Understanding of effective systems for integrated governance and management of clinical and non-clinical risks.

Desirable criteria

• Knowledge of key local and motivational drivers.
• Ability to adapt leadership style to ensure delivery of objectives
• Ability to hold professionals and peers to account in a constructive manner

Experience

Essential criteria

• Extensive experience of managing health or social care services.
• Experience of managing resources, change management, efficiency savings, and financial recovery plans.
• Experience of developing and maintaining effective partnerships for service redesign.

Desirable criteria

• Experience of modernising services without additional resources
• Experience managing a diverse, multi-site practitioner team.
• Experience in project management and imaginative service planning

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high volume of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Job Description & Person Specification (PDF, 296.4KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)