Service Line Manager

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Detailed job description and main responsibilities

The post holder will:

• Provide expert clinical and operational leadership for the Community Mental Health Wellbeing Hub.
• Influence and implement policies, SOPs, and service development strategies.
• Analyse complex data and make informed decisions to improve service delivery.
• Manage resources efficiently and contribute to financial recovery plans.
• Lead on staff supervision, appraisals, rota planning, and HR processes.
• Deliver training and educational programmes across disciplines.
• Maintain high standards of documentation and reporting.
• Work flexibly, including unsocial hours if required, to meet service needs.

Person specification

Education/Qualifications

Essential criteria

• Registered Mental Health Nurse (RMHN) with current NMC registration.
• Educated to Master's level or equivalent relevant experience.
• Evidence of continuous professional development relevant to the role

Desirable criteria

• Relevant teaching certificate (e.g., 998 or equivalent)
• Clinical or postgraduate management qualification or equivalent experience
• Project management qualification or demonstrable skills in leading service development

Experience

Essential criteria

• Minimum of 2 years at Band 7 in a role relevant to the post.
• Experience working across both inpatient and community mental health settings
• Experience providing clinical supervision to staff or teams.

Desirable criteria

• Experience in delivering skills training or teaching within a clinical or educational setting.
• Experience managing health or social care services, including multidisciplinary teams.
• Proven track record in service redesign and partnership working with stakeholders.

Skills/Abilities/Knowledge

Essential criteria

• Outstanding communication skills across a wide range of professional and clinical situations.
• Ability to manage own workload and work autonomously, including handling complex clinical and professional scenarios.
• Strong analytical skills, including the ability to interpret audit and research data and apply findings to service improvement.

Desirable criteria

• Ability to teach, mentor, and share learning, including preparing and auditing educational packages.
• Proficiency in using clinical and administrative systems, such as Word, Excel, Rio, and relevant Trust databases.
• Resilient and self-motivated, with the ability to manage competing priorities and lead change across services.

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high volume of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Job description (PDF, 320.4KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)