Service Line Manager

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Detailed job description and main responsibilities

Have overall senior leadership and accountability for the service line.

Have responsibility for the day-to-day oversight operational management of services across Beckenham Beacon and Carlton Parade, ensuring the services are delivered within the agreed structures and in accordance with the operational policies.

Co-ordinate and develop the practice and culture of the teams.

Provide clear and consistent leadership to the workforce of the service and manage the recruitment, supervision, appraisals process for the service.

Ensure a seamless integration of the key components between the community teams.

Work closely with partner agencies to deliver an agreed multiagency strategic approach to the service.

Ensure that financial management responsibility for budget and annual planning for the service remains within target.

Implement a joint service framework for the team including the continuous development of the service by delivering integrated CPA care for all patients.

Person specification

Education/Qualifications

Essential criteria

• Educated to degree/ diploma level with a relevant qualification or equivalent experience.

Desirable criteria

• Clinical/post graduate management qualification or equivalent level of experience and proven ability to perform at this level

Skills/Abilities/Knowledge

Essential criteria

• Knowledge of the key local and motivational drivers.
• Ability to provide and receive complex and emotive information with staff, service users, carers and other stakeholders
• Ability to present information clearly.

Desirable criteria

• An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
• Able to hold professionals and peers to account.
• An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.

Experience

Essential criteria

• Extensive experience of and demonstrable achievement in managing health/social care services.
• Management of resources and good track record with change management, efficiency savings and financial recovery plans
• Experience of modernising services without additional resources.

Desirable criteria

• Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
• Experience of project management and imaginative planning.
• Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job description (PDF, 222.9KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)