Service Line Manager

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Detailed job description and main responsibilities

Leadership and Governance

• Provide clear, consistent leadership aligned with Oxleas NHS values: We're Kind, We're Fair, We Listen, We Care.
• Ensure effective communication systems within teams and with stakeholders.
• Represent the service in strategic forums and contribute to Trust-wide initiatives.

Clinical Oversight

• Support clinical decision-making and risk assessments.
• Supervise clinical leads and ensure adherence to NICE guidelines and evidence-based practice.
• Respond to mental health crises and ensure robust safety planning.

Communication and Collaboration

• Maintain strong relationships with primary care, housing, social services, and other partners.
• Ensure seamless transitions between inpatient and community services.
• Lead on complaint resolution and feedback mechanisms.

Research and Innovation

• Evaluate and apply research to improve service delivery.
• Participate in audits and quality improvement projects.
• Contribute to Trust-wide change programmes.

Compliance and Professional Standards

• Uphold confidentiality, equality, and professional codes of conduct.
• Ensure all staff complete mandatory training and adhere to Trust policies.
• Promote sustainability and contribute to the Trust's Net Zero goals.

Person specification

Education/Qualifications

Essential criteria

• Educated to master's level in a health and social care discipline or relevant healthcare management experience.
• Professional registration (NMC, SW, AHP).

Desirable criteria

• Management training or relevant experience.

Experience

Essential criteria

• Experience managing multiple teams or complex mental health case management.
• Change management and Quality Improvement initiative.

Desirable criteria

• Management of resources.
• Safeguarding investigation and MHA awareness

Skills/Abilities/Knowledge

Essential criteria

• Analytical and judgemental skills
• Computer literacy

Desirable criteria

• Communication and relationship skills
• Works autonomously.
• Interpersonal skills

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job description (PDF, 336.8KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)