Service Line Lead - Head of Risk & Compliance

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About the role

CBRE is the world's leading commercial real estate services company committed to delivering innovative and sustainable solutions to our clients. An excellent opportunity has arisen for an experienced and enthusiastic Risk & Compliance professional to join and lead one of our Lines of Business practice and drive our commitment to excellence.

Key Responsibilities

Compliance:

• Support CBRE UK Compliance on all matters regarding regulatory and CBRE monitoring and reporting, the review of requirements required under new legislation or guidance (e.g. AIFM and MiFID II) and the implementation of necessary actions to ensure the Company's continued compliance
• Awareness of and understanding that duties are undertaken in accordance with any code, standard or Practice Statement of the Royal Institution of Chartered Surveyors
• Monitor and where required, review and approve all changes to LOB revenue and cost recovery streams
• As part of the annual service charge budgeting process, review and approve all changes to service charge budget narratives and in collaboration with UK Legal, review and approve amendments to LOB agreement templates
• Provide advice and support to the CF1/CF11 Compliance Officer and MLRO, including creating and operating necessary monitoring and reporting programmes

Risk:

• To attend the LOB Risk Committee and contribute to quarterly updates to the UK Risk Committee
• To own and manage the LOB UK risk register, presenting to the UK Board and making suggestion as to risk mitigation and continued improvement
• In collaboration with senior LOB stakeholders, develop and implement training for all LOB staff on commercial activities
• Assess compliance or operational risks, report on these, and support LOB leadership with the development of risk management strategies as needed
• Serve as an alternative, confidential point of contact for employees to communicate perceived serious proces irregularities, such as fraud
• Handle corporate governance involving external risk reporting to stakeholders or clients
• Maintain Internal Audit policy documents and regular communication with LOB on perceived risk
• Liaising with UK Compliance, UK Legal and Global audit teams as required

Audit:

• Develop, implement and deliver the annual Internal Audit Programme across LOB, including a quarterly audit on: Revenue and cost recovery streams, LOB cost recovery actual vs budget billing reconciliation, Contract database accuracy and completeness, Client bank account setups, Procurement of 3rd party services
• Support LOB leadership with the maintenance of the ISAE3402 Accreditation
• Responsible for delivering any ISO and RICS Audit requirements for LOB, in line with the overall CBRE ISO/RICS Programmes
• To set a proactive site audit programme, but also to be flexible to the needs of necessary ad-hoc audits around suspected/reported (Ethics Line and third party) untoward incidents to reduce potential claims and to improve governance
• Review business processes, procedures and internal controls in line with the agreed annual Audit Programme
• Responsible for assisting with client SOX testing/own accreditation and managing due diligence compliance audits from external clients and trustees
• Completion of internal certification audits

Person Specification

• 10+ years' experience in compliance, internal audit and risk management
• Possession of sound knowledge and experience of regulatory within the Real Estate sector and of interacting effectively with heads of businesses
• An understanding of ISAE3402 compliance in a service organization
• Sound working knowledge of FCA rules and their application to real estate investment management
• Proven track record of strong change management and general management skills
• Ability to interact effectively with senior management and be comfortable reporting at Board level
• Excellent written and verbal communication skills. Able to effectively present information
• Capable of designing effective solutions to complex problems
• Willingness to travel within the UK, between once per quarter, up to a maximum of one trip per month

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry. Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE.

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations